Guelph Infiniti Nissan

Reason for Visit: Sales

I recommend this dealer: No

My Review of Guelph Infiniti Nissan:
I agree with the above comments. Infiniti ranks them as high because they probably save them money by cutting corners. Every time I call this place I get put on hold or ignored for hours or even days. I was this close to buying an expensive car from these turkeys but thanks to their incompetence my gut told me to walk and I'm glad I did. I would turn to CUSTOMER ratings instead of manufacturer ratings... thats why sites like this are so important. Everyone contribute your two cents and we'll all be better off!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Guelph Infiniti Nissan:
After many trips to this dealership attempting to have my car repaired under warranty, I am truly convinced their goal is to avoid a major warranty claim at any cost. They are rated as a top dealership by Infiniti Canada, but that appears to be an award given to dealerships that save Infiniti the most money by avoiding large claims.
My car burns a lot of oil, but warranty is being denied by the dealer and Infiniti (they work against you as a team) simply by claiming the car has nothing wrong with it. In the next breath they say the required repair is a new engine. From the day I began to pursue this claim I did not feel they had my interests at heart. Every move on their part was designed to not honour the warranty, and therefore retain their "Excellent" dealer rating with Infiniti.

A local business magazine shows Owner Gord Dennis receiving the Award for Excellence from Infiniti Canada President Brad Bradshaw. Bradshaw states the award is given to the dealerships that "embody the philosophy and vision of Infiniti; that is to provide our customers with a premiere and uncompromising ownership experience through every aspect of the dealership organization" He states the most important factor is Customer Satisfaction. Well Mr. Bradshaw, you can inform Gord Dennis he has one very unhappy customer. I will never buy a car from Guelph Infiniti Nissan, and I will warn as many people as possible about this dealership and so-called "Customer Service"

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