MINI Vaughan West

Past service calls were great … not this one. I was told that the rear brake job would take two hours (10 am appointment). At 12:10 I called from Costco and was told 12:30. I arrived back at serv I was told that the rear brake job would take two hours (10 am appointment). At 12:10 I called from Costco and was told 12:30. I arrived back at service at 12:35 … no one to talk to until 12:45 I finally got the car at 1:10. On the way north on the 400 I noticed the silver ring around the left headlight flopping, pulled over and checked … the clips were broken (assuming during washing). 20 minutes back to Mini. 20 minutes until the car was seen by the mechanic, ring was replaced (no charge). Be honest with the customer re time to complete a job. If damage is done during service, repair the damage so that the customer need not return. More

Liam was amazing, super helpful with everything I needed. Thank you for a great experience and a lovely car! Thank you for a great experience and a lovely car! More

Arsen was very helpful and professional regarding the purchase of our pre-owned MINI. I would recommend this dealership and visit again in the future. Very positive experience. purchase of our pre-owned MINI. I would recommend this dealership and visit again in the future. Very positive experience. More

Overall service was very good. Pick up and drop off service, excellent. Would have been better if service advisor (unknown) had mentioned the length of time the service would take Pick up and drop off service, excellent. Would have been better if service advisor (unknown) had mentioned the length of time the service would take when I booked the appointment, instead of telling me when I was at the counter. I was expecting 1.5-2 hrs service, instead it was 3.5-4 due to a recall that had to be completed. More

I had an amazing experience at MINI Vaughan West. Everyone was super friendly and efficient. Big thanks to Liam for helping me getting my first car at a great price, the whole process was a blast. Ex Everyone was super friendly and efficient. Big thanks to Liam for helping me getting my first car at a great price, the whole process was a blast. Exceptional customer service, highly recommend! More

I would give 5 star if their service site was working. Ferdinand was absolutely best customer service oriented. I wish they had more people like him and the tech who cared about saving me money. Ferdinand was absolutely best customer service oriented. I wish they had more people like him and the tech who cared about saving me money. More

I went in for a scheduled maintenance (oil and brake fluid service) and everyone was ready and so organized to get me in and out at an appropriate time. I truly appreciate the excellent service, timely fluid service) and everyone was ready and so organized to get me in and out at an appropriate time. I truly appreciate the excellent service, timely action, and customer care. More

The Arsen was good helper Thanks on him . I recommend this person. 🙂 They explain everything good they know what they sell 🙂 I recommend this person. 🙂 They explain everything good they know what they sell 🙂 More

Pleasant and patient services. Took the time to negotiate with MINI Canada and resolved the issue for me eventually. Much appreciated. Took the time to negotiate with MINI Canada and resolved the issue for me eventually. Much appreciated. More

Ferdinand was the gentleman that helped me the last two times that I visited Mini Vaughan West, and each time he did an amazing job at explaining what was going on with my vehicle, gave me some advice and times that I visited Mini Vaughan West, and each time he did an amazing job at explaining what was going on with my vehicle, gave me some advice and overall the most pleasant person to deal with! He’s a big reason why I’d continue to get my vehicle serviced at this location. Appreciate all your help! More