Prior to the day I purchased my car from Buchanan Kia, I had been speaking with Bernadette for several days. Her communication was excellent throughout the entire process. She answered all of my questions and concerns promptly, replied quickly, and provided thorough detail about how the purchase would work from start to finish. She made the experience smooth and stress‑free.

Buchanan Kia has been our “go to” auto dealership for some years. Since the first car with which she helped us, Bernadette Passarello has been the quintessential trusted sales partner for our automotive needs. It’s such a pleasure to find and be able to repeatedly work with an auto sales person who is so responsive, dependable, and patient.

June 30, 2024. Bernadette was the salesperson I was blessed to have to buy my first new car since 2014. She guided me through the process with kindness and humor. Bernadette made me feel very comfortable throughout the whole process which did not take a lot of time. I highly recommend her for anyone’s salesperson.

Tom was very helpful with getting me a new car. He was very honest with pricing and what I was experiencing with my car and what I should do! Definitely glad I choose to come here and work with him!

I purchased a 2025 Sportage on 4/28/26 and Rick the salesperson couldn't have been more helpful and generous with his time. I purchased a key/fob as the vehicle only had one surrendered. The first came with the key incorrectly cut so another stick was ordered (again cut incorrectly), Ryan in parts had also ordered a blank stick and had it taken to a locksmith and it was cut properly and the fob had to be reprogrammed. While waiting, I took the time to go over to sales as I had a couple questions on two fees that I was originally charged (he had to see Ken when I added two items). Rick had a gentlemen speak with me, who was Tom Perry, GSM (from your website). I told him I was originally charged for a $20 lien filing fee (I had paid cash) and I thought the registration fees were for the third tier of MVAs schedule, and I showed him a photo of my registration that was given to me originally, which would be the second tier (my title indicated this also). Mr. Perry verified my phone number, said he would talk to the title person in Pennsylvania. He said if I had overpaid, I would get the money refunded. Next Monday it will be five weeks, and I haven't heard anything further, not a phone call or a refund check or an explanation. A five-star review is for Rick and Ryan, but this outstanding item has brought it down, but I wanted to let the two Rs know I appreciate their assistance.

Bernadette has been our sales person for both of our Tellurides! She is patient with all of our questions and works well with communicating the details of the sale. I would recommend Bernadette for anyone looking to purchase a vehicle at Buchanan.