Wanted to be parts changers when I only needed a computer reset Didn't need everything they were trying to sell me. I don't like parts changers. You need actual technicians

Very happy with the service overall. I purchased my vehicle used from CarMax a few months ago. They were unable to give me the master code for the keyless entry. They said any dealer would provide the code free of charge. When the vehicle went for it’s first oil change I asked the dealer to give me the code. I got a call from a service representative an hour after the service began. The rep said that it would be $99.00 to get the code since it would take a half hour to retrieve it. I told them I would get it another way because that just seemed like a lot oof money for such a simple task. I was not a happy camper. After that call I made a decision to never return to this dealership for service. When i got my invoice for the oil change the code was on the invoice marked 0.00 charge. I was very thankful. My future services will now continue with Family Ford as a result. I have been a lifelong Ford guy. I currently own two Fords and recently moved to the Enfield area.

Andrew is knowledgeable, articulate and well dressed. It was a pleasure to work with him and the team at family ford. The plave is clean and orderly. Well ran.

The place is well ran. Inviting. And andrew was a doll to deal with Andrew is the best advisor I've ever worked with

Service department has taken care of my trucks and all is well. Thank you to the awesome staff of Family Ford

Melinda was great to work with, she got my tires ordered and set up a time for my service. I’ve always been treated fair at family ford