We purchased a used Jeep Sahara and the dealership provided a certificate to get the emissions test. When we went to get it tested it failed due to a check engine light. We returned the car to the service department the day it did not pass emissions. Almost two full days went by with no communication from the service department after reaching out several times for a plan. After escalating to Alex Young, General Manager, he personally took over the issue and expedited the service (which happened to be a fairly minor issue and an easy fix), including taking the car to AirCare himself for a passing emissions certificate. He also filled the car up with gas and greeted us at the dealership when we came to retrieve it. He was genuine and helpful and we appreciate how he stepped in to resolve the issue swiftly. Hopefully the service component of the dealership will see some improvement. The sales team and management are professional and helpful and I would recommend purchasing a vehicle here solely based on our experience with them.

This is the worst dealership ,they are rude have no customer service skills they need to close this dealership or fire the management

This has to be the worst customer service experience I’ve seen in years! After driving an hour for a 3:00 appointment I was told I’d have to leave my vehicle for up to 3 days to verify what could be done in 10 minutes visually. Then after verifying, it may take a week and a half to change a pair of rear leaking shockes. When I asked what I was supposed to do without a vehicle for that length of time I was totally dismissed with, “Rent a car”. Service rep was the rudest person I’ve experienced in years. NEVER will I buy another Jeep from this dealer… Nor will I have any vehicle serviced here!

Just a note to compliment Stephanie at Larry Miller JEEP on the corner of Alameda and Havana in Denver. Her knowledge, expertise and professionslism are hard to find in today's crazy business world. It's nice to be able to put your trust in the associate you are dealing with and be satisfied with the results of your transaction. We can't thank you enough for the care you have given to the service we required. The industry needs more associates like you! Thanks again!

MATT MARR, General Manager, DO YOR JOB! ROBERT BEAVER, Service Advisor, DO YOUR JOB! LOOK AT ALL THE NEW NEGATIVE REVIEWS THEY ARE ACCURATE! Had my car for 2 weeks for service. No update, no one answers phone calls, no one responds to voicemails, no one answers the text they started, no one updates the tracking website. 25 phone calls later I still can’t get a single response from anyone. Now I have to waste more time and go back to the shop to yell at these imbeciles to get my car back. Useless employees should not have a job if they can’t do it. Matthew Marr has the time to respond immediately to every negative review but can’t do his own job and answers the phone he tells everyone to call in the reviews. What a useless little employee . They lie to you about time. Gaslight you about the phones being down even though Sales dept still answers but then ghosts you when you ask to get to Service. Very unprofessional how Matt Marr will agree with how he dropped the ball but won’t get off his lazy … and do his job. Absolutely pathetic. I’ve reported them to the following organizations and suggestion everyone else do the same. Make sure to include Matt Marr as he should not be working here and owners should know how bad at his job he is. - Every board member of Asbury Automotive Group Inc. who owns Larry H Miller - Colorado Auto Dealers Association (CADA) - Auto Industry Division, Better Business Bureau (BBB) - Consumer Finance Protection Bureau (CFPB) - Federal Trade Commission (FTC)

If less than 1 star was an option they would get it. Stay as far away from this place as possible! Over the past 2.5 weeks I have had my Jeep in 3 times for the same issue. The first two times it was not fixed properly despite four figures in repair costs that were unnecessary. No acknowledgement that anything was done incorrectly, they are incapable of mistakes. It will be in repairs for approximately 2.5 more weeks before the repairs can be completed. No loaner vehicles or assistance offered. The only updates I receive are little more than "deal with it". Save your time and money and find a competent service department elsewhere.