Salesman knew nothing about the vehicle. Had to look everything up. Upon arrival to pick truck up, it was still filthy. Poor service all in all!!

I purchased a used 2016 Jeep Renegade and thought I was getting a good deal. 1 week after I purchased it, I received a phone call that there was a safety recall! They should have never sold me the Jeep when it had a recall! I had to take it back to the dealer and was out transportation for 2 days. I was also told that the vehicle uses oil! I also had to way 1 month for the paperwork to get a registration and tag. To make matters worse I live in Alabama about 40 miles from Key Chrysler. I was no treated well the entire time and they acted like they were doing me a favor. I hope the Federal Government investigates the practice of selling used vehicles with recalls.

Very disappointed yesterday after I waited over 2 hours for a simple oil & filter change on my Fiat 124 Spider. I was given a price reduction, but I never receiver the Free 23 Point Inspection report. I was suppose to also get a Free Alignment check, But have no idea even if they did any for the above beside the the oil and filter change. I drove from Lebanon, Ohio because I used Key the last time and did receive all the vehicle check information. I guess I need to go back to Jack Sweeney in Florence, KY to get the 23 point inspection report.

After my car was towed to the dealership on a Sunday, I was notified on Wednesday a new battery was needed. Somehow they “forgot” to order a battery. Today is Monday(5 days later) and “we don’t know if the battery will arrive today “ This is the worst customer service I have ever experienced! Do not go there!

The service department is not organized at all. My truck has been there for over a month and they refuse to give updates on their progress. I have to call them daily and I usually get some out of this world story. Truck went in on February 8... They are saying the service will be done Mar 4.

Key Chrysler gave us superior service with our car. We had issues that Chrysler Corp. would not help us with. Key went above and beyond our expectations in the quality of service and assistance they gave us. Highly recommend.