401 Dixie Kia

Leslie and her team are: Courteous, friendly, professional, knowledgeable, caring, attentive, patient, mindful, considerate, efficient, diligent, flexible, accommodating. I know my vehicle is i professional, knowledgeable, caring, attentive, patient, mindful, considerate, efficient, diligent, flexible, accommodating. I know my vehicle is in good hands when my vehicle is being looked after by Leslie and her team. Although I haven’t owned my new vehicle for long I’ve been happy with the services I’ve received at Dixie Kia. More

I only deal with this dealership due to it'd fine staff from Management to Service. They always treat me as if I was a friend not a client . from Management to Service. They always treat me as if I was a friend not a client . More

Primary reason I go to this dealership is Leslie the service advisor. She is excellent and makes her clients feel valued and appreciated. Very informative and keeps her commitment on timing everytime. service advisor. She is excellent and makes her clients feel valued and appreciated. Very informative and keeps her commitment on timing everytime. More

Less documentation and express service. eron guided me with the all documentation with less hassle. eron guided me with the all documentation with less hassle. More

I have been using this dealership since 2013. I find the people very nice and helpful. I have bought my last 3 cars there and I have my maintenance done there too. I went for service but ended I find the people very nice and helpful. I have bought my last 3 cars there and I have my maintenance done there too. I went for service but ended up buying a new car while I was waiting. More

Easy to work with! Great service. The process of buying a new car was enjoyable. Great service. The process of buying a new car was enjoyable. More

The dealer ship was welcoming and our sales person new the vehicle inside and out. the vehicle inside and out. More

Loved the staff at this location, everyone is very friendly and knowledgeable when trying to pick a car. Amit and his team at Kia was very nice, friendly and willing to answer questions we had. We wou friendly and knowledgeable when trying to pick a car. Amit and his team at Kia was very nice, friendly and willing to answer questions we had. We would recommend this location to anyone especially our family and friends. Very happy with car we had chosen. Thank you to Amit and the team of 401 Kia Dixie. 😊 More

I bought a Kia forte sedan and customer service is excellent. Everybody working there is very friendly and helpful. Ankur Babbar and Mohammad Qmar was very nice people who helped me choose the car tha excellent. Everybody working there is very friendly and helpful. Ankur Babbar and Mohammad Qmar was very nice people who helped me choose the car that I want. I recommend Kia dealer for who ever wants to buy a car. From Suganthini Rajasingham More

Early on Wednesday, November 15 ,2023 my son and I drove to 401 Dixie to test drive a 2021 Subaru Forester that was listed online. After a successful test drive I decided to purchase the vehicle and as part to 401 Dixie to test drive a 2021 Subaru Forester that was listed online. After a successful test drive I decided to purchase the vehicle and as part of the upsell offers I agreed to purchase 4 new snow tires on 4 new black steel rims. The salesman said that the service manager would try and have the car ready to go that day and by 5 pm it was ready to drive home…except that there was a problem. The tires were not installed. The salesman said that they would deliver the tires to Owen Sound on Sunday Nov.15 and reimburse me $160 to have the tires installed in Owen Sound. I agreed and my son and I drove back home with the car. When the tires did not arrive I contacted the salesman who promised delivery the next day, Monday. They did not arrive and a new promised date of Nov. 27 was given. The timeline kept getting delayed and the agreement was not being met. By this time we had received 3 inches of snow in our area and my snow tires were still undelivered. The tires did not arrive on the 27th and after one more call I got a full assurance that I would get them on the 29th. The service manager Rocky said that “Someone in my department dropped the ball on this one and I’m going to tell you straight up” in reference to forgetting about the tires. Would this would be a place you would want to purchase a car when the service manager admits they forgot about a client and their agreement? They openly admitted to dropping the ball on the service they were providing, and in turn the customer service continued to decline. My son had to call them and advocate for me, which he had to tell them the solution to getting us the snow tires. At last they finally were delivered on the 29th, 2 weeks late. I phoned and spoke with the sales manager Ankar who said that he was unaware of the situation and that he would check into it and get back to me. To date, December 14, I have not received a reply nor the promised $160 compensation. I am very disappointed in this business and the poor service that they provided in completing the sale and delivering on their promises. I would strongly suggest that you look at other businesses and not go to 401 Dixie KIA. There are other places out there that won’t “drop the ball” on customers and your business, especially when you’re spending over $40,000 on a purchase with them. The inconsistent communication and poor service are good reasons to look elsewhere. You deserve to be treated better and hope you are, because the service was awful and hope you don’t have to go through what we did. This is me being completely honest and relaying how the experience went. Happy car shopping, hopefully not here. More