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BMW Markham - Service Centre

Markham, ON

4.6
99 Reviews

99 Reviews of BMW Markham - Service Centre

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May 17, 2024

Need to improve handling customer satisfaction. Customer’s time is very important. Some of the customers are working people, they need to spend their time to bring their vehicle to service on their More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kennard Chan
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024

I had my third BMW from this dealership . I have been very happy about their services . They are very professional and helpful .I definitely recommend this dealership . More

by afson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Dal Ferro
May 15, 2024 -

BMW Markham responded

Afson, we're so pleased to know you've had a great experience with us at BMW Markham. We appreciate your loyalty and recommendation! Enjoy your third BMW!

May 13, 2024

What’s wrong with this xxxx dealership? Every time I book my vehicle in for service, I get a call /text from someone in sales trying to sell me a new car! STOP! I already bring my vehicle t More

by Bigvee-TO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mac Shen
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

BMW Markham responded

I understand your frustration, and I apologize for the inconvenience caused by the sales outreach during your service appointments. Our aim is to provide a seamless and hassle-free experience for our customers. I'll ensure that your feedback is passed along to the appropriate department to prevent such occurrences in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Best, Iriana Palomares - Assistant Service Manager - irianapalomares@lithia.com

May 09, 2024

I’ve bought 2 BMW from them and it looks like I’m going to buy another very soon. More

by josephpaolini69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
May 09, 2024 -

BMW Markham responded

Thank you for your loyalty, Joseph! We're delighted to hear that you've had such positive experiences with us at BMW Markham and that you're considering purchasing another vehicle from us soon. We strive to provide exceptional service and ensure that every customer leaves satisfied. If there's anything we can assist you with or if you have any questions about your upcoming purchase, please don't hesitate to reach out. We look forward to welcoming you back soon!

April 30, 2024

Left my car for repair on Apr 9th, no date of pick up, just keep telling me tomorrow and tomorrow, no car for 10 days, no loaner, no reply until I had to borrow someone's car to go in person to the worksh More

by maka910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Mak
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

BMW Markham responded

We're deeply sorry to hear about your frustrating experience at BMW Markham. Providing prompt and reliable service is our priority, and we understand your disappointment with the handling of your car repair. We take your feedback seriously and would like to investigate this matter further to ensure it's addressed appropriately. Please reach out to us directly with more details so we can understand the specifics of your situation and work to resolve it to your satisfaction. Your satisfaction is important to us, and we're committed to improving our service based on your feedback. Best, Iriana Palomares - Assistant Service Manager - irianapalomares@lithia.com

April 29, 2024

If you want excellent service see Eddie. I recently changed to summer tires and Eddie was ABSOLUTELY FABULOUS! He went above and beyond to look after me. I was in and out of the dealership a More

by mar.ahearn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
Apr 29, 2024 -

BMW Markham responded

It sounds like Eddie at BMW Markham really impressed you with his exceptional service, Mar! It's wonderful to hear that he went above and beyond to take care of you during your recent visit for summer tire changes. We'll make sure to pass on your kind words to Eddie and the team. If you ever need anything else, don't hesitate to reach out. Safe travels on your newly serviced BMW!

April 10, 2024

Convenient location and good service. Prompt response and warm reception. Like the massage chair and beverage More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Tan
Apr 11, 2024 -

BMW Markham responded

JW, thank you for your review! We're glad to hear that you found BMW Markham's location convenient and received good service during your visit. Providing a prompt response and warm reception to our customers is important to us. We're delighted to hear that you enjoyed the amenities like the massage chair and beverage. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your feedback and look forward to serving you again in the future!

April 10, 2024

BMW Markham is always friendly and reliable. I didn't even have an appointment I just drove straight there when my tire had a problem. They took it in and fixed it the following day when a ne More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pirout Mohammadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby. Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

BMW Markham responded

Tina, we're delighted to hear that BMW Markham provided you with friendly and reliable service when you needed assistance with your tire issue. It's great to know that even without an appointment, they accommodated you promptly and efficiently, ensuring your vehicle was taken care of in a timely manner. Your satisfaction is our priority, and we're grateful for your positive feedback. Thank you for choosing BMW Markham!

March 26, 2024

Very good service and they order Uber for me . That’s very cool. little disappointed because the coffee machine is out of order lol! More

by Jimmysu.jimmy26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taha Hayat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

BMW Markham responded

Thank you for sharing your feedback, Jimmy! We're glad to hear that you received very good service at BMW Markham and that the team arranged an Uber for you, which you found cool. We apologize for the inconvenience regarding the coffee machine being out of order; we'll make sure to address this issue promptly. We appreciate your business and hope to see you again at BMW Markham!

March 24, 2024

Their pricing policy takes the hassle and stress out of having to bargain when buying a new car. Salesperson was patient and helped me pick the options that I wanted. My service followups have all been ver More

by dsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ferro, service
Mar 26, 2024 -

BMW Markham responded

We're glad to know you had a stress-free experience at BMW Markham and that our team was able to assist with all your needs. It's great hearing how much you enjoy driving your new car! We'll be here for any future service or assistance needed.

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