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Erin Park Lexus - Service Centre

Mississauga, ON

4.4
302 Reviews

302 Reviews of Erin Park Lexus - Service Centre

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February 27, 2024

I had a short appointment with Omar to help me to rest the applications for Lexus after first Maintenance of the car . Unfortunate after first maintenance both application did not work for me second driv More

by Carmen Gheorghe
Recommend Dealer
Yes
Employees Worked With
Harmohit Brar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Erin Park Lexus responded

Hello, thank you for sharing your 5-star review with us. We are pleased to hear that Omar was patient and able to assist you with the set up of the Lexus app. We appreciate your feedback and kind words, and we will be sure to pass them along to Omar as well. Thank you again, and we look forward to your future visits!

February 25, 2024

As a loyal customer of Erin Park Toyota / Lexus Dealership since 2001, I am deeply disappointed and frustrated with the recent experiences I've had with their service department. Over the years, I More

by Jamal Ahmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Siddiq Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Quintos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Rho
4.0
This rating includes all reviews, with more weight given to recent reviews.
Taimur Zafar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Erin Park Lexus responded

Good morning Jamal Ahmed, Thank you for your feedback. I am glad we could connect. I am sorry that you have had a disappointing experience with your Lexus and your expectations were not met on your last visit. As discussed there seemed to be some misunderstanding on many items mentioned below, as we do keep detailed notes with comments of where vehicles were purchased and serviced in the past. I am happy that you have agreed to proceed with next steps in repairing your vehicle. However please feel free to reach out to be directly if you have any further questions. Moataz Elhalwa Service Manager Tel: 905-828-2750 ext. 309 Email: melhalwa@erinparklexus.com

June 27, 2023

Purchased vehicle from this dealership. Nice customer service and professional employees. Specially Taimur in service has been very helpful in whole process. More

by zahidmoghal
Recommend Dealer
Yes
Employees Worked With
Yalin Lu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taimur Zafar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Erin Park Lexus responded

Hi there, thank you so much for taking the time to share your review with us! We are so pleased to hear that you had a 5-star experience at Erin Park, and that Taimur and the rest of our service team were so helpful and professional during your visit. Thank you again, and we look forward to your future visits to our dealership!

May 28, 2023

Had amazing experience with service manager Sid. Bansi Patel and Richard Quintos are good advisors. More

by Raj
Recommend Dealer
Yes
Employees Worked With
Siddharth (Sid) Amalsadvala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Quintos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bansi Patel
May 29, 2023 -

Erin Park Lexus responded

Hello Raj, thank you for sharing your experience with us! We are pleased to hear that your experience was amazing thanks to Sid, Bansi and Richard! We greatly appreciate your kind words, and we gladly welcome any feedback you may have in order to make your next visit a 5-star experience. Thank you again, and we hope to see you again soon!

May 08, 2023

Very professional service Nick from service is recommended by me all the time. Very helpful More

by Richard905
Recommend Dealer
Yes
Employees Worked With
Nick Athanasiou
May 09, 2023 -

Erin Park Lexus responded

Hello, thank you for taking the time to leave your 5-star review! We are so pleased to hear that Nick was so helpful and provided you with professional service. We appreciate your kind words and recommendation, and we look forward to your future visits with us!

January 31, 2023

friendly staff, professional team with great service to deliver the car. Strongly recommend Erin Park Lexus. More

by yx99
Recommend Dealer
Yes
Employees Worked With
Nick Athanasiou
Jan 31, 2023 -

Erin Park Lexus responded

Thank you for sharing your valuable experience with us, we are looking forward to see you again!

September 14, 2022

It is always a pleasure to visit Erin Park whether I am choosing a new vehicle or getting one serviced ... love the staff and personal touch! More

by Sanjay.puri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Karkada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Siddharth (Sid) Amalsadvala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Rho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Erin Park Lexus responded

Sanjay, thank you so much for your kind review! It is our pleasure to continue to serve you in our sales and/or our service department. We look forward to your future visits!

July 07, 2022

I purchased my NX 300H from Erin Park Lexus dealership last year and I had a wonderful experience with Mr. Siddiq Ahmed who took his time to sit and explain the features of comparable models, pricing ... More

by Saboor Mohamed
Price
Recommend Dealer
Yes
Employees Worked With
Siddiq Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Rho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Saboor Mohamed responded

I purchased my NX 300H from Erin Park Lexus dealership last year and I had a wonderful experience with Mr. Siddiq Ahmed who took his time to sit and explain the features of comparable models, pricing ... before I made the decision on the sale. I was very impressed with the whole process on the sales side until the day of pick up .. I DEFINITELY RATE HIM 5 STAR - However, I am very upset with their service team to my dismay.. I took my car for 8K service and had a couple of concerns such as Air turbulence when the fan is on in heat or cool mode .. the service person just responded by saying it's fine without hearing me in detail as she just wanted to get by the day ... very poor customer service ... Secondly I called up for my 16K oil change and service #2 and the Service person trying to book me in sounded rude and I decided to cancel and got my service done at Milton Toyota who charged me 1/3rd of what Lexus would charge me and plus an amazing staff at Milton Toyota .. It makes me wonder why people choose to work on the front end dealing with Clients for a Luxury brand car such as Lexus and yet they are not trained to offer good service - I am not getting my car serviced at ERIN PARK LEXUS for these reasons unless there is a change in the team.. Thanks, Lexus Client

Jul 12, 2022 -

Erin Park Lexus responded

Dear Saboor, It was great connecting with you yesterday. As we discussed we strive for guest excellence and want every single guest at Erin Park to have an amazing experience. From your review it seemed we fell short in some areas but after we spoke you appreciated us listening to you. As you are aware I have invited you back to take a look at any outstanding concerns with the vehicle. The team here will look into any concerns promptly and with great attention. Sincerely, Sid

June 14, 2022

Professional & trustworthy service received on my 2013 Lexus ES350 . Particularly service agent (7231) this morning on Tuesday June14th was kind and courteous. She made feel at home ! More

by Peter Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Rho
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2022

I bought new tires for my Lexus and after installation I asked what warranty is provided by the dealership and was told that they provide absolutely no warranty and that I have to buy one from them. The onl More

by dysarkari
Recommend Dealer
No
Employees Worked With
Carly Tam
1
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