Guelph Volkswagen
Guelph, ON
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46 Reviews of Guelph Volkswagen
Would like to make it very clear that Gabriel is a great salesperson. He assisted us in narrowing down our vehicle selection for THREE family members (2 new VW SUV's and 1 used). We were ready to purchase w salesperson. He assisted us in narrowing down our vehicle selection for THREE family members (2 new VW SUV's and 1 used). We were ready to purchase within a few hours of shopping with them as he was very knowledgeable, friendly, and really understood what we were all individually looking for in our vehicles. As we were buying three vehicles we thought it would be fair to ask for a deal. Unfortunately, the Sales Manager, who Gabriel had to report to for each and every request, was not willing to budge and didn't come out to chat with us - making the process extremely long, tiresome, disrespectful, and a complete waste of time. It felt like we were on an episode of "Deal or no Deal" but the banker isn't willing to make you ANY deal! They will throw in a optional maintenance package - valued at $585 or thereabouts - which will get you a few "free" oil and filter changes - done by VW only, and imagine what their cost is on that service! I'm sorry Howie, "NO DEAL!" Needless to say, we will not be purchasing our vehicles from this dealership. Upon finding this site and their other negative reviews, we now understand why our experience was what it was. It's unfortunate to be fellow business owners in Guelph and to have to take our business outside of the City to find our cars. We were planning to purchase more vehicles for our family and employees, however they will not get any future business from us. We don't write reviews often, if ever, but my husband called to speak with Gabriel to let him know how much we appreciated his time and attention. We unfortunately will not be supporting him on this transaction, to no fault of his own, but wish him well and hope that the Management team can make some changes that can lead to more positive customer service interactions and sales. More
Misleading and dishonest dealership. Terrible greedy sales manager who doesn’t care about losing a sale and didn't honour our handshake agreement about my trade value from a few months e Terrible greedy sales manager who doesn’t care about losing a sale and didn't honour our handshake agreement about my trade value from a few months earlier. I waited 10 months to get this new GLI and was very disappointed when we couldn't come to a fair and reasonable arrangement. Worst dealership experience since the last time I bought a new vehicle. More
I found a car I was interested in on their website and called to inquire. Ended up speaking with Angel who informed me the car was available so I told him I was interested and I was on my way. I live out called to inquire. Ended up speaking with Angel who informed me the car was available so I told him I was interested and I was on my way. I live out of town and it's 2 hr drive so I had Angel confirm that they would not sell the car to someone else before I got there. Sure enough when I arrived he told me the car was already sold to someone else. The sales manager gave me 2 prepaid credit cards for compensation for my wasted time and gas. When I tried to use them they were declined. They are not only dishonest but they tried to pay me off with unusable cards. More
Went to look for a used vehicle, found a Golf at Guelph VW. Negotiated a price, agreed to it and signed an intent to purchase, only to be told by the assistant manager the vehicle had been sold by the mana VW. Negotiated a price, agreed to it and signed an intent to purchase, only to be told by the assistant manager the vehicle had been sold by the manager that morning while he was at home on his day off to a loyal customer. The assistant manager just handed back our credit card and the salesman never returned. We were just left there wondering what just happened. If indeed, it had been sold six hours earlier, why was nobody notified and why was it still on the lot? I’m doubtful of this story because a couple of hours later, we drove by and the vehicle was back on the lot in the front row. I would not recommend this dealership, I believe they negotiated in bad faith, realized they didn’t like the deal they were getting and decided to fabricate a story to get out of it. More
I am a multiple time service client. I have been over sold on work required ( fluid change and tires ) I have taken my vehicle in for an obvious fluid leak only to be told No Trouble F I have been over sold on work required ( fluid change and tires ) I have taken my vehicle in for an obvious fluid leak only to be told No Trouble Found ( I paid for their time ) This is despite two occurrences at the same dealer to top up the fluid. The are eager to sell but questionable on service More
Even though Andrew D. was very nice and polite, Whoever sales manager was on Oct 21/21 . They are very tight and not competitive on trade ins, So please go else where if have trade ins as they are on low sales manager was on Oct 21/21 . They are very tight and not competitive on trade ins, So please go else where if have trade ins as they are on low side compared to others. They would not go up another $1000 on my trade in or offer more discounts on car. So I would not recommend . Went elsewhere and got $2500 more then i was offered at Guelph. More
Andrew and Iva took care of all my needs and made my whole experience amazing. I would 100% recommend Guelph Volkswagen to anyone! I would also recommend you ask for Iva she very nice and easy to deal w whole experience amazing. I would 100% recommend Guelph Volkswagen to anyone! I would also recommend you ask for Iva she very nice and easy to deal with throughout my whole process!! More