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Lexus of London
London, ON
3,629 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,630 reviews
June 01, 2024
Peter made us feel special at our first service appointment. We are confident we made the right decision purchasing a lexus from our salesperson Rick Watson. appointment. We are confident we made the right decision purchasing a lexus from our salesperson Rick Watson. More
by Love my Lexus
Helpful June 01, 2024
Rick is amazing. Not only is he a wonderful person, but he’s also a magician. Only Rick was able to get me into an RX450h+ in such a short time. If that’s not what yo Not only is he a wonderful person, but he’s also a magician. Only Rick was able to get me into an RX450h+ in such a short time. If that’s not what you call magic, then I don’t know what is. I have no reservations about recommending Rick to all my friends and family. If you’re looking for a Lexus, Rick will make that dream a reality. Amazing human being and an absolute legend. Kudos! More
by Essaregee
May 31, 2024
Truely exceptional service experience provided by Peter and Lexus of London. He is fantastic at his job and I look forward to my future dealings with him and Lexus of London. He is fantastic at his job and I look forward to my future dealings with him More
by Arch_M
Employees Worked With
May 31, 2024
Rick Watson and Lexus of London definitely deserve 5 stars in my books. From the moment I walked through the door Rick and the crew treated me like family even though this was my first time at the deale stars in my books. From the moment I walked through the door Rick and the crew treated me like family even though this was my first time at the dealership and I didn't have a scheduled meeting. Needless to say I purchased a vehicle prior to leaving that day! Thank you Rick, Stephanie, Lauren, Sue and the rest of the personnel that made my experience so enjoyable! More
by Jason Palen
May 31, 2024
I recently bought a pre-owned car and had an amazing experience thanks to Rick. From the start, Rick was friendly, knowledgeable, and truly cared about helping me find the perfect car. He answered all m experience thanks to Rick. From the start, Rick was friendly, knowledgeable, and truly cared about helping me find the perfect car. He answered all my questions and made sure I felt comfortable without any pressure. Rick went above and beyond. The whole process was smooth and hassle-free, thanks to his efficiency and attention to detail. Even after the sale, Rick followed up to ensure I was happy with my purchase. I highly recommend Rick to anyone looking for a car. His exceptional service and genuine care made the experience enjoyable and memorable. Rick, you are incredible - Lexus is lucky to have you! More
by Dhussein
Employees Worked With
May 31, 2024
Very good service when I brought my car in for its first visit. I highly recommend this dealer visit. I highly recommend this dealer More
by TXguy
Employees Worked With
May 31, 2024
I had the pleasure of meeting with Lisa Ali recently. Lisa is very personable and knowledgeable. She was so helpful and informative even though it was her time off. I would be very confident that Lisa Lisa is very personable and knowledgeable. She was so helpful and informative even though it was her time off. I would be very confident that Lisa will fulfill my future vehicle needs. Great dealership all around by the way More
by Rox
Employees Worked With
May 31, 2024
Always happy with my service. Heather was great. I appreciate the car wash as well. Heather was great. I appreciate the car wash as well. More
by acrossett66
Employees Worked With
