Taylor Automall

Booked an appointment 2 months prior to service & also called 1 week prior to ensure scheduled time period & that Manufacturer call back part was available & would be installed. After 2 hours of waiting I called 1 week prior to ensure scheduled time period & that Manufacturer call back part was available & would be installed. After 2 hours of waiting I was informed that the part was given to another customer & that the one reserved for me was no longer available for installation. Did get my scheduled oil change done but will have to reschedule another appointment when their incompetent Parts Department orders me another replacement part. This dealership has the worst Parts & Service Team Departments who do not talk to one another nor support one another. Other than Manufacturer recall or mandatory recall servicing I shall never use this Dealership again for my vehicle. Had hoped that by buying a vehicle locally I would get respect & convenience, instead have to rebook appointments & spend hours waiting to get my SUV serviced & returned! It will be well worth the time & effort to buy elsewhere & get your vehicle at another Dealership! More

This is the second car I have purchased fron Taylor Auto Mall. They have been very consistent in their always helpful approach of dealing with customers. Mall. They have been very consistent in their always helpful approach of dealing with customers. More

My experience with Taylor Automall in Kingston has been less than satisfactory. Reaching a representative by phone feels like a toss of a coin, and there's equal chance of being left in indefinite hold lim less than satisfactory. Reaching a representative by phone feels like a toss of a coin, and there's equal chance of being left in indefinite hold limbo. The in-person experience fares no better, often met with empty reception desks and deserted offices. Their approach to repairs is perplexingly wasteful, opting to replace rather than fix faulty parts. Their most glaring flaw, however, is their lack of integrity. Despite my vehicle being initially delivered to them, they deflected my inquiry about the previous owner to another dealership, and later dishonestly claimed a charge for such a lookup. My diligence to cross-reference the service manual of my vehicle with their work further revealed their neglect to adhere to recommended procedures, confirmed by a third-party dealership. In conclusion, my encounter with Taylor Automall has been marred by unresponsiveness, unsatisfactory service, and dishonesty. As such, I strongly recommend seeking other, more trustworthy options for your automotive needs. More

Had my tire fixed today. I have tire guard but it apparently is only good at the dealership I purchased it at. When I was called that my car was done I was informed of the pr I have tire guard but it apparently is only good at the dealership I purchased it at. When I was called that my car was done I was informed of the price. I asked the service rep what price? He informed me after the work was done that the repair wasn’t covered. I assumed I would have been informed before any work was done. Well this was not the case. 60.95 to plug a tire. A little extreme I think. My husband went to pick up the car, went to the service desk to be told he had to go see the service advisor for the paperwork. He goes out and the advisor is in a 20 minute conversation with someone else. After the service advisor is finished he hands my husband the paperwork just to go back to the service counter to the first customer service person to pay the bill. Customer service wasn’t the motto of the day at Taylor Auto Mall. So what’s losing a customer worth these days? More

The door latch on my Trax wasnt connecting properly, leaving the door loose and making it difficult to lock the doors. I just stopped into Taylors, expecting to have to make an appointment for service, leaving the door loose and making it difficult to lock the doors. I just stopped into Taylors, expecting to have to make an appointment for service, but Jim took a look, and within 5 minutes, had the situation fixed with no charge, and me back on the road, feeling a LOT more secure! Great service, thanks Jim! More

Big thanks to Jim and the staff. Had engine overheating and made it to Taylor Automall where they got me in at closing time and replaced a hose clamp to get me on my way. Will definitely be my go to GMC de and made it to Taylor Automall where they got me in at closing time and replaced a hose clamp to get me on my way. Will definitely be my go to GMC dealer now! More

A big Thanks goes out to Matt Lakin for all of his expertise help with the purchase of our new Escalade and the trade of our 2019 Denali! This is the second vehicle we have purchased at Taylors! We tr expertise help with the purchase of our new Escalade and the trade of our 2019 Denali! This is the second vehicle we have purchased at Taylors! We trusted Matt so much on this deal we bought our New Escalade sight unseen! We will defiantly be looking for Matt for our next purchase! Thanks again to Matt and the team at Taylors! More

Thank you Donna T. for all your help when we were choosing our new vehicle. Love our new 2020 Equinox. All of our questions answered made it an easier decision in the end. Thanks again choosing our new vehicle. Love our new 2020 Equinox. All of our questions answered made it an easier decision in the end. Thanks again More

Brendan Fielding Brendan.....YOU ROCK! Thank you so much for everything again! What would we do without you? You have helped us again and again. Bringing our car Brendan.....YOU ROCK! Thank you so much for everything again! What would we do without you? You have helped us again and again. Bringing our car to us is such service, beyond and about customer service. We will always depend on you Brendan to find us a great deal and for being so nice and friendly to us and our family! Thank you again for everything! Les & Cindy Venton More

Highly recomended and so helpful Our 2013 Chevrolet Equinox broke down in Florida on January 29 2018 and had to be towed to Dyer Chev, Vero Beach. They initially said that the work wo Our 2013 Chevrolet Equinox broke down in Florida on January 29 2018 and had to be towed to Dyer Chev, Vero Beach. They initially said that the work would be completely covered with the 5 year/100,000 mile warranty. This was for a defective transfer case that deteriorated from the inside out and had to be replaced. The vehicle had 48,243 miles on it. Dyer Chev. changed their mind and told us that it would cost us between $ 2,000.00-$ 3,000.00 American dollars. Taylor Automotive staff were right there to completely assist us in any way possible. Their Goodwill assistance plan came through after we returned to Canada and gave them the defective part. Excellent, friendly, professional staff, and would recommend dealing with Taylor Auto for both sales and service. More