This was, without exaggeration, one of the worst car-buying experiences I’ve ever had. We purchased a vehicle for our teenage daughter and specifically discussed the radio system — Bluetooth, satellite, CD player, navigation — all of it. At no point did anyone disclose that the speakers do not work at all. Not “a little static.” Not “needs adjusting.” Completely nonfunctional. The screen lights up, the navigation powers on — but there is zero sound. We didn’t discover this during the test drive because we were listening to the engine and how the vehicle handled. That omission feels intentional. After discovering the issue, I called the dealership every single day for four days straight. Each time I was told someone would call me back. No one did. Not once. Being ignored after you’ve signed paperwork tells you exactly what kind of customer service this place actually provides. To make matters worse, while trying to figure out what kind of people we had just trusted, I opened Facebook and saw our salesperson’s face listed on the Polk County Jail inmate page. That was truly the icing on the cake. After already feeling misled, that discovery did nothing to restore confidence. I feel scammed. I feel dismissed. And I feel like transparency completely disappeared the moment the sale was complete. If you value honesty, disclosure, and follow-through — I would strongly encourage you to look elsewhere.

Cameron worked hard to find a car that fit my needs. The finance department did excellent work while being swamped with customers.

Went it today to look at a Pathfinder and Nissan of Ames and Casey Ley was awesome to work within buying a new car.

Casey Ley and Aaron Warren are absolutely amazing representation of how buying a car should be

I recently purchased a vehicle from Cameron Evans at Nissan of Ames/Honda of Ames, and the experience was outstanding. Since I live 3.5 hours away, Cam went above and beyond by sending me additional pictures and working with me over the phone before I made the trip. When I arrived, everything was ready to go, making the process smooth, easy, and enjoyable. Aaron also did a fantastic job helping me land on a payment I was comfortable with, and everyone at the dealership was friendly and helpful. I’m so happy with my purchase and truly enjoyed the trip up to Ames. I can’t recommend Cam, Aaron, and the entire Nissan of Ames/Honda of Ames team enough—it was definitely worth the drive!

Was not Lithia Nissan. Bought used at Lithia Honda. Experience was excellent. Minor issue that we are still waiting on owners manual for our Ridgeline.