Lance and Sam did work with me to get a fair deal. Lance was always available to answer any questions and continued to do so after the sale!

Unprofessional management and dismissive service. The evening I went in to test drive & make a decision on a vehicle, I met a manager, Jimmy Groberski. If it wasn’t for Nicholas Shaffer, my encounter with Jimmy would have never resulted in a deal. Jimmy was extremely arrogant throughout my entire interaction with him. He tried to add on maintenance & extended warranties for over 6K on top of the offer I was given. He was pushy & adamant on the $600 add ons of floor/cargo liners & wheel locks. I had made it clear I did not want those add ons as I can find high quality floor/cargo mats for much less. He stated he will “donate the floor/cargo mats to charity” after requesting removal of all add ons. He brushed off any negotiations & exhibited zero respect for buying customers. Mocking customers for questioning fees & advocating for the best deal is unacceptable. A dealership’s management sets the tone for customer care and Jimmy G. demonstrated a total lack of respect for buyers. The only reason I purchased an Acura was due to the rapport & incredible experience I had with Nicholas Shaffer. If my first interaction was with Jimmy, I would’ve taken my business elsewhere. His unprofessional approach and rude behavior set for an unfavorable reflection of their management department. He does not possess the leadership qualities one would expect in a management role.

Nicholas Shaffer is the sole reason for this 5-star rating. He’s honest, professional, knowledgeable & attentive to every detail. He is patient & went above & beyond to ensure I got a fair deal. His level of professionalism & customer care sets the standard for how dealerships should operate. He was transparent & made the entire process smooth & stress-free. He answered my questions & promptly handled all of my requests. If you want someone who values their customers & is true to their word, ask for Nicholas Shaffer. He was absolutely exceptional! Thank you for dealing with me throughout this entire experience. You were a blessing to work with! I HIGHLY recommend working with him when you purchase an Acura from Niello in Roseville. Nicholas, you are an absolute asset!

Had a great experience with Isaiah. He was extremely professional & kind. Would highly recommend visiting Niello Acura and working with Isaiah. 5 Star Service. Thanks.

I had Ray J help me at the dealership and he was phenomenal at his job. I’ve never felt more supported in the process of buying a car than I did with him. Shout out to him!

We had such a great experience purchasing our car from Niello Acura on Friday, September 4th, and a huge part of that was because of our salesman, Nicholas Shaffer. Nicholas was incredibly helpful throughout the entire process. He answered all of our questions, was extremely knowledgeable, and took the time to make sure we understood everything. He was polite, professional, courteous, and never made us feel pressured or rushed. Buying a car can sometimes be stressful, but Nicholas made the entire experience easy and enjoyable. He truly went above and beyond, and we really appreciated how well he treated us. If you’re looking for a vehicle at Niello Acura, I highly recommend asking for Nicholas Shaffer. He’s extremely knowledgeable, professional, and an absolute pleasure to work with. Thank you, Nicholas, for making our car-buying experience such a positive one!