I cannot say enough positive things about my experience with Dave Henricks, Service Advisor and the entire service team at Austin INFINITI. Dave provides truly world-class customer service and sets a standard that is rare to find in the automotive industry. From the moment I worked with Dave, his honesty, professionalism, and attention to detail were immediately apparent. He takes the time to listen, explain everything clearly, and make sure you fully understand what your vehicle needs—without ever making you feel pressured or rushed. His communication is exceptional, and he consistently follows through on what he says he will do. What stands out most is that Dave genuinely cares. He treats you like a valued customer rather than simply another service appointment. You can tell that he takes personal pride in doing things the right way and making sure his customers are completely taken care of. His combination of integrity, expertise, attention to detail, professionalism, and genuine care and concern makes working with him an exceptional experience. Dave has earned my complete trust, and I would highly recommend him to anyone looking for a service advisor they can rely on. Dave Henricks is a true asset to Austin INFINITI and an outstanding example of what exceptional customer service should look like. Five stars without hesitation! THANK YOU DAVE HENRICKS!!!

Sherie was a pleasure to work with. No haggle, no hassle, straightforward dealings. The paperwork was ready for signing when I arrived and the car was detailed, full tank of gas, and ready to go. I was in and out in less than 45 minutes as I requested.

Allen Dehoff was friendly professional providing the information about the new vehicle and made the deal transaction smooth seamless and enjoyable!

Professionals ready to help / service customers in a timely manner. Nice and clean customer waiting area.

Couldn’t have had a more enjoyable experience at a maintenance and repair dealership than what we experienced with the windshield repair and regularly scheduled oil change. Always look forward to a no surprises appointment from Josh’s team at Austin Infinity.

I worked with Service Manager Josh this time and he was excellent. I have never had a bad experience here and always so helpful and their communication is fantastic. Highly recommend