Exceptional Service Experience – Northside Ford & Gary Conn Set the Standard! Review: I rarely write reviews, but my recent experience at Northside Ford deserves recognition. With years in the automotive industry, I know that many people dread dealer service visits. However, Gary Conn at Northside Ford completely changed my perspective. My 2018 Ford Expedition developed a “cold start clatter”—a known issue for this engine, but not covered by recall. I also had a few other minor issues and a transmission concern, all covered by my extended Ford warranty. After calling several San Antonio dealerships and hearing about long wait times and expensive loaners, I decided to contact Gary based on positive reviews. From the start, Gary was a true professional. He gave me clear, specific answers and set a firm, realistic timeline. My appointment was scheduled for the following Monday, and I was provided with a complimentary 2025 Expedition loaner for the entire duration of the repairs. Gary called me every day with updates—a level of communication that is rare and much appreciated. In total, my vehicle was with Northside Ford for three weeks, and all repairs were completed perfectly. The engine now runs so quietly you have to stand next to it to hear it. Gary Conn sets the gold standard for automotive service. If you want a service advisor who truly cares and communicates every step of the way, ask for Gary at Northside Ford (210) 5251125 ext. 3421. Both you and your vehicle will be in excellent hands.

I'm very happy with Northside Ford outstanding service and staff commitment to professionalism to the highest standards I've ever seen. Kudos to Charles Young in sales, Calvin in accessories and Jaxon in finance.

Clean friendly it was after hours it still got completed salesman Lorenzo Very good and knowledgeable even he was just beginning his career with NSF

Excellent service and updating through the entire process would highly recommend this facility for any service needs.

Great salesman, very knowledgeable and was in and out with a new Bronco quickly!!!!Stop in and buy from them!!!

Very pleased with our purchasing experience at Northside Ford. The whole process was seamless. Our salesman, Mark Castillo, was knowledgable and professional. The best. Would not hesitate to do business with these folks again