To: Title Clerk and Center Manager Subject: Ongoing License Plate and Registration Issue – Immediate Attention Required We purchased a 2025 RHO as cash buyers with no financing involved. As part of the transaction, we also traded in our fully paid-off 2023 TRX Lunar Edition. The sale was completed on April 12, 2025, and as of July 7, 2025, we still have not received our permanent license plate or registration. Despite numerous follow-up phone calls, we have only been issued temporary tags twice. We are now driving with expired temporary tags while commuting daily on and off a military base—this is not acceptable, as expired tags pose a significant issue for base access. We have had to initiate every update call ourselves, and the response has consistently been vague or lacking any actual resolution. Most recently, we were told it is now our responsibility to resolve this issue, which is unacceptable and has forced us to begin pursuing legal action. This is extremely disappointing, especially considering that we are frequent buyers and sellers of vehicles—always paying cash—and you would expect a dealership to value customers like us. We’ve purchased and sold vehicles at dealerships across the country and have never encountered issues like this, nor such poor communication and lack of customer service. While our salesman, Kaleb Foster, was excellent during the sales process, he has had no involvement or success in helping us resolve this issue and appears to be just as uninformed as we are. We expect immediate action to resolve this matter.

If I could give them negative stars I would. If you are thinking of buying a car from Linwood Paducah, I highly recommend you rethink your decision. We were sold a vehicle that was in “excellent” condition according to them to later find out it has terrible hail damage on the roof. Insurance can’t cover it bc it hasn’t hailed since we bought it. Linwood told me they would pay half to fix it and once they got the estimate to fix it, they backed out and said there was nothing they could do. Sad bc I have been a very loyal customer for years. To top it off they were very rude and hateful the entire time. Long Story short don’t give them your business!

We bought a 2013 ford f150 had an awesome experience with this finest and my frist I mite add lady salesperson Daphne, called and told her we would be about a hour out too see and test drive the truck , we pull up and there she is personally along with her co-workers cleaning and seeing to our every need , thank you all for a wonderful truck buying experience. Daphne you are awesome and thanks for the soup bowls-coffey cups.

Horrible experience... purchased a 28,000 dollar vehicle and 2 months later it’s unsafe to drive.. Sales representative sold me on the multi point inspection they perform to make sure the vehicles are worthy to be sold at this dealership. Management has declined any assistance to get the vehicle back on the road and pretty much advised we are out of luck, I would personally steer away from this dealership and purchase somewhere else, very disappointed and disgusted with the lack of integrity

Everyone is so nice here and they always keep me informed about my car and get me in and out quickly. I've always been pleased with the service

Great service and excellent customer service. Didn’t have an appointment but they did the work and didn’t have to wait long. Would recommend getting car work done here For any model.