I had an absolutely fantastic experience working with James Jamous at Audi Burlingame. From the moment I walked in, James was knowledgeable, honest, and incredibly helpful. I came in needing guidance, and he took the time to answer all my questions without ever being pushy. He was transparent and fair when it came to pricing, which made the whole process feel straightforward and stress-free. Emma from financing was also amazing—she made everything easy to understand and kept the process smooth from start to finish. The entire team at Audi Burlingame was great to work with, but James and Emma truly went above and beyond. I couldn’t be happier with my new Audi—thank you both!

I leased an S8 from Burlingame Audi in early August. They restored my faith in Dealerships. Charles and Richard were outstanding to work with. They answered every question with no xx and kept in touch by phone and email through the process - the car was in transit to the dealership. I was so happy that I sold 2 other family cars and leased 2 more A4s for my family. Same deal 2nd time around. Just outstanding customer service all the way through.

I recently had the pleasure of purchasing not one, but two new Audi's with the help of James Jamous at Audi Burlingame. My husband and I were in the market for new cars and James made the entire process incredibly easy and stress-free. From the moment we walked into the dealership, James greeted us with a warm smile and immediately put us at ease. He listened attentively to our needs and preferences, and worked tirelessly to find us the perfect Audi's for our lifestyle and budget. James' expertise and knowledge of the Audi brand was impressive, and he patiently answered all of our questions and concerns. Throughout the entire process, James was attentive, responsive, and incredibly trustworthy. He went above and beyond to ensure that we were completely satisfied with our purchase and even took the time to follow up with us after the sale to make sure that everything was going smoothly. Overall, I can't recommend James Jamous enough to anyone who is looking to buy a new car. His professionalism, expertise, and genuine care for his clients make him an exceptional sales manager, and we are grateful for his help in getting us behind the wheel of our dream Audi's. Thank you, James and the entire Audi Burlingame team!

I was interested in arranging a test drive of a CPO. Due to Covid, the process is carefully managed which I understand. However, the dealership had a requirement to complete the "Buy on Line" Audi credit application before the scheduled test drive. Ridiculous IMO. I canceled. The rep responded back saying he contacted the VP and got that requirement waived. I decided to continue my search with other dealerships.

Purchased 2019 Audi Q5 Certified Car from this dealership. Had a very bad experience with this dealership. Driven 120 miles to look at the car, the car i have seen looks good with minor scratches, it has trunk cover and Roof Rack and the sales person has told me that he would buff the scratches before delivery and you will be having trunk cover and Roof Rack also. Everything went well at that time and i took the purchase order. After 5 days, i have arrived to the dealership with the check and asked the sales person i want to see the car again. He told that some work is going on before the pre-delivery. So we waited for 4 to 5 hrs, all the paperwork was done and they drove the car front door curb side. It's almost dark outside and i have noticed a lot of scratches than it used to be before. Also there is some thing white coloured stains was there on the mirror. I asked the sales person, this is not the same car you showed me before and it also has a lot of scratches than before. i asked him to buff the scratches now. A small dent also there and this was noticed after going home. He was rushing that they're closing and they can't do anything now. I spoke to the sales person and said i don't want this car until unless these scratches were fixed and that's what he promised when i came to see the car. They took the car inside, did some work on the scratches and they brought it back to me. They did buff one scratch and they left the other scratches as it is. The white liquid/water while removing the scratches is also over the car. They didn't even clean/wipe it off. Then i have noticed there is no trunk cover and Roof Rack. Again i asked the sales person where is trunk cover and Roof Rack. He came and looked in the trunk and it's not there. He went inside to grab one and then they don't have trunk covers and Roof Racks now. He said that it should be back somewhere, we are almost closing and we will send it to you personally/by mail(as i live 120miles away) or you can pick it up. So, I don't have any choice and took the car assuming at least he will send the trunk cover and roof rack. After going home, i saw those whites scratches in the morning and it was a bad waxing job that has done to the car and it's everywhere in the corners. I just gave it to a hand wash and they cleaned the car very nice and those white patches were gone. It cost me $120, infact it has to be done properly by delership before delivery After few days i emailed the sales person regarding Roof Rack and Trunk Cover and he replied back that... Hi Xxxxx, Let’s work something out on this. You’re going to be receiving a survey in the next few days or so regarding your experience here. If you give me a perfect score, I’ll personally pay for a trunk cover for you. Let me know.... I replied back that--- I don’t want anything paid from your pocket dude.Let me know when you can bring in or we can pick it up if possible. After that he didn't send me any Survey link till now and never heard back from him. He might thought i would give him a low score. Never make any fake promises that you can't do. Treat the customer same as if they're buying used or a new car. This was worst experience i ever had.

I bought A6 from this dealer. At the time of purchase, there were some hiccups when negotiating the price, but I could understand. The thing I can not tolerate is their lies and dishonesty after the sale. My car had a few paint chips near the door even though it was almost a new car (31miles on it, but 2019 model). I noticed it, but i agreed to proceed because the sales person promised he would follow up and fix the paint immediately. After 1 week, nothing happened. The sales person suggested that he would send me a touch up paint instead. I did not want to drive there, so I agreed. Well, it has been 4 weeks since I bought the car, but the sales person has never sent me the paint and worst of all, he keeps lying that it was already sent. So I called the sales manager, and I explained the situ. The first thing he asked me was ‘did you put that promise in writing?’ Well, it was a few minor chips, so I did not get that in writing. Then he goes ‘we can not ship a touchup paint, but I will find out and call you back.’ He called me and left a voice mail saying ‘we can actually send you one, but we don’t have one in stock. When we get one, I will send you.’ Well, I heard that exact statement a month ago from the sales person. Now I am back to square 1. I am actually pretty persistent when it comes to this kinda stuff, but I finally decided to give up on them. You won, Audi Burlingame! Their after sale follow up is terrible. If you can, just avoid this place. There are a bunch of liars in that dealer. I would never go back to this place for service either, and I will do my very best to make sure anyone I know does nit go here fir their new car. I purchased my other Audi, Q7, at Fremont Audi back in 2018. Now I know how good their service was.