I’m pretty disappointed with the experience I had with the service department at Kellar Motors. I dropped my vehicle off at 9:30 AM expecting it to be looked at within a reasonable timeframe. After waiting 5–6 hours, my car still had not even been serviced. When I asked about the delay, I was told that I needed an appointment, even for a simple oil change. This was frustrating because that requirement isn’t posted anywhere in the service department or on their website, so there was no way to know that ahead of time. What made the situation worse was that I didn’t receive any updates during the entire time I was waiting. If appointments are required, especially for basic services like an oil change, that should be clearly communicated to customers up front so they can plan accordingly. I hope management looks into this and improves the communication process for customers. I’d be happy to update this review if the situation is addressed.

Chuck Robison was more than amazing and very knowledgeable in sales! Please ask for him!

This is the only place I take my car for service. They never disappoint. Usually I am in and out pretty quick (about 1 hr.). This time it took a little longer (about 3 hours). My appointment was at 8 am. Eric Bejar was my service advisor. He was professional and friendly. I waited for my car on Monday. He was a great help about checking on the delay. Thank you Eric Bejar!

Service with Rob today was great! Thank you for everything and taking care of my needs. Anita Henninger

In May 2022 I pre-ordered a Cadillac Lyriq. The pre-order went to Keller Motors. Keller Motors informed me that they had a $30,000 MSRP adjustment on the Cadillac Lyriq. Unfortunately that meant the purchase price would be $94,990 which exceeded the budget we had to buy a new vehicle. We had to go elsewhere to get a car.

Had a good experience buying my car. Paul was very helpful. I love my new car! Thank you