Great customer service. No issues or complaints what so ever. Could be quicker to get out the door especially when all paperwork was submitted prior to showing up. Took 2 hours to close the deal

Hector was an absolute pleasure to work with. The Kona N was very clean and the staff (Hector and Chris) answered all my questions and did a good job explaining the offerings of Maxcare without being too pushy.

Very efficient and personable as well. Gave me time to work out problems that causedme to leave the dealership and return later to a successful completion..

The process was very easy. The people were very helpful in finding us a car. Great people no pressure

On June 22 I purchased a 2023 Rav4 XLE Hybrid. The windshield had a crack in the field of vision of the driver. I was told they would order and replace the windshield the following week. When I arrived on June 29, the day they had scheduled the windshield replacement, I was told they filled the horrible crack and wouldn’t replace it. Unacceptable! I’m not spending $36,000 to receive a car with a cracked windshield, particularly after I had been guaranteed it would be replaced. After several minutes I finally asked to speak to the service manager. The two people I was speaking with went to speak with the manager, came back and said they would order and replace the windshield later this week. When I spoke with the service department this morning they told me they had no record of the windshield being replaced or ordered! I am now waiting to hear back from both service and sales to get this resolved. I am terribly upset and disappointed with CarMax!

THE EASIEST WAY TO GET A CAR GOOD OR BAD CREDIT THEY KNOW WHAT "COSTUMER SERVICE" MEANS