My biggest critque is communication. We ordered the car from another CarMax and had it shipped to Chattanooga. Chattanooga Carmax found and issue and had to order the part, which took over a week to get in. Once they fixed it about 5 days later, they discovered that there was another issue. The lack of communication or contradicting information was disheartening. We constantly had to call or visit to get updates.

My experience lived up to your advertising. The salesman - Alex was great to work with as the manager and the folks in the business office.

Willie and Tristan were incredibly helpful and friendly, with no pressure at any point in the process. They listened to what I said I was looking for, made great suggestions, and were very accommodating to me as a walk-in with no previous appointment. This is the third car my husband and I have bought through CarMax, and will be our first stop for the next one. Thanks again, y'all!

This dealership is clean, organized and totally focused on customer satisfaction. Everyone was encountered was friendly and willing to answer any question I had, or offered to immediately find someone to help me if they couldn't. In over 50 years of buying vehicles this was by far the smoothest and easiest car buying experience.

We love that CarMax keeps cars unlocked to be able to make a good choice

My experience with CarMax of Chattanooga was very good. The communication online was excellent during the whole process. When we finally got to the dealership, our salesperson was great. She was very efficient, honest, and professional. The whole process of test-driving, completing paperwork, and closing took approximately one and a half to two hours, with no pressure to purchase other products like an extended warranty, insurance,etc.