I had a great experience at CarMax and would absolutely recommend them. I came in with a pretty unique and challenging situation. My previous vehicle had significant negative equity, needed expensive repairs, and simply wasn't worth fixing. I had already visited two other dealerships, and neither was able to help me. Despite my less-than-ideal circumstances, the CarMax team took the time to work with me and find a solution. They helped me get approved, found a vehicle that I genuinely liked, and structured payments that fit within my budget. The financing isn't perfect, but it's something I can comfortably manage until I'm able to refinance in the future. A special thank you to the young lady who helped us—I believe her name was Lilly. Her patience, professionalism, and kindness throughout the process were incredible. She new how stressfull this was or me, but she answered all of our questions, never made us feel rushed, and stuck with us through every step of the process. Buying a car can be stressful, especially when you're dealing with negative equity and financial challenges, but CarMax made the experience far easier than I expected. I will definitely be recommending CarMax to my family and friends and sending referrals their way. Thank you for helping me get into a reliable vehicle when I really needed it!

This was my second car I bought from and the fourth from CarMax. ( 2 in Calif.). All my interactions with the varies employees was great. There were a few items missed when CarMax inspected the car. Rear window molding was coming up on both windows and the info center was not reset, still showed service was due. The CarMax app for financing was not working properly when I went to set up recurring payments. The money offered for my 2019 JCW Mini with only 22k miles was a disappointing low.

The work hit my car. Had us wait for a week and now the motor is making some type of noise

The process is so easy! No pushy sales people or frustrating haggling. The price is clearly posted. If you like it...buy it! We were in and out in under an hour and got a great vehicle at a great price. This is our second time buying from them and I wouldn't go anywhere else.

Scarlett Rose, my salesperson, was attentive and knowledgeable. Lauren, in Customer Service, was also very helpful and cheerful throughout the process.

Get car inspected by the actual dealer $200 maybe, but save yourself a ton of headache in the end.