Employees at this location friendly and competent once i could actually work with a real live person. Carmax experience in general - awful.

We have bought 4 cars from CarMax and the quality of the cars has been very good. Plus, the staff is always friendly, helpful and the process is quick and easy.

Fast, easy, friendly process to purchase a vehicle. Sales person was knowledgeable and patient while I decided which vehicle was right for me.

My sales associate Chris was amazing! However everyone other aspect of my experience was less than satisfactory. I placed a transfer order and paid for it on August 22nd and the estimated date of arrival was 8/31-9/7. I called on 9/10 after receiving zero communication from the dealership about my transfer and could not get an answer. I called back on 9/17 and was told there was a title issue but that they had received the title that week so I could come pick up the vehicle. I purchased the vehicle on 9/17 and on 9/18 it wouldn’t start. It was apparent the battery terminal had been messed with and the vehicle I purchased had less than 5,200 miles on it so the battery should have been replaced. I called and spoke to Kiyah and was told I could return the car or bring it in for service. I had to explain multiple times it wouldn’t start. She also stated it wasn’t their issue because they had only had the car on site for a single business day to which I told her that they had the car onsite for almost three weeks. She told me that she was in charge of reviewing titles and should have called to update me on the delays but didn’t. I was told I would get a call from Mr. Evans in the service department on 9/20 and it’s 9/25 and I have yet to review any communication. Chris was exceptional to work with but the remainder of the staff that I have interacted with has been dismissive and not the least bit professional or proactive so I would not recommend this option to anyone in the market for a new car nor will I consider Carmax in the future.

This is our 5th Carmax purchase, but our first at the Independence location. Rocky was amazing & helped me find my dream car. The process is simple. I pre-authorized my financing online, so the process was quick. All of the employees are friendly, informative & not pushy at all. Always a great car-buying experience!

I'm already a repeat customer and I plan on using them next time. Staff was friendly, customer oriented and efficient.