We had a leak in the heater hose assembly on our Grand Cherokee Overland 5.7 which was creating steam under the hood. We call the Service Department and spoke with Thomas Yarri. Thomas had the issue diagnosed and had parts ordered. He had our repair completed in 24hrs after the parts arrived. We appreciate the quick turnaround and the quality of the repair.

Caught the service manager in a big lie about the body shop they contract that supposedly couldn’t fix the issue with my under warranty truck and was told to go somewhere else. When I approached the Co owner Jason about it he told me that I didn’t buy the truck from them so hit the road, before I could even finish my sentence he threatened to call the police if I didn’t leave immediately. I have never been so insulted.

Worst experience ever verbally assaulted and spit on by the sales manager Bc THEY are no longer honoring what THEY (Angel )told us about! I hope after all this he learns a lesson in how to treat people! Totally uncalled for! Train your employees right and this wouldn’t happen Sir! But I hope Corporate hears your name enough to fix the problem!!!! I pray even more they pull the videotapes and see you charge at me, little 100lb me! Jeep… DO BETTER!!!

Best store I ever found to buy a car. Also a truck with 4 wheels drive. Been doing business for several years. We also new the previous guy. Will keep doing business with Sales lady Louise.

My car broke down Tuesday morning, I made an appointment- couldn't fit me in until Friday at 11. I arrived 10 minutes early with my 1 year old son to discover it is just a battery issue and it's covered under warranty. Over 2 1/2 hours later, they are finally finished. Mind you- over 2.5 hours just to replace a battery. Customer service was great- service end- not so much.

I have bought two cars at Mtn Valley Motors and I will but my next one there as well. I’m very weary of car dealerships and car salesman, but with my experience at Mountain Valley, I have to say they are not the typical dealer. John Conner in sales and Jeremy the service manager are absolutely top notch and they cared enough about this customer to make sure that something that could have been a complete disaster for me did not turn into one. My SUV completely shut down on the highway randomly with catastrophic engine failure. It was just 6800 miles out of warranty to top it all off. I immediately contacted Mountain Valley the very next day and they sent a tow truck down to Jasper to pick it up for me. After looking t over and realizing the engine was completely shot, instead of handing me a bill and telling me good luck, they said they would do everything they could with the manufacturer to try and get some financial help to make the repairs. They acted as my liaison between me and Hyundai and arranged to have the vehicle sent to Hyundai in Kennesaw to have them look it over. Praise be to God, at this very same time Hyundai had experienced a huge influx of engine issues for this very same type of vehicle and they replaced my engine free of charge, they even provided me with a very nice SUV (even nicer than mine) to drive in the two months it took them to replace the engine. Jeremy stayed in touch with Hyundai the entire time making sure I was being taken care of. I never had to contact Hyundai one time. Kudos going out to John Conner and Jeremy and Mountain Valley Motors for showing me that all car dealerships are not the same. And thank you Jesus for working through these wonderful people.