The most helpful kind and considerate staff . Damone and Jose , thank you for helping me.

No response from Velocity. Not a peep. I guess they’ve got enough business and don’t need me!

Worse buying experience. I wanted to trade in my car for another. Viry who is very friendly and laid back was the main person I was talking to. She was like yeah you’re not on the title I was like yeah I figured. I’ve told her I been going through a separation but that I am on there. Then this other guy came out of the office, we were in a area that’s kinda out in the open. With his voice raised and said “It’s ILLEGAL for you to sell this car because it’s not yours”. I was like okay thanks but she already explained. Then her manager Jose came out told me the same thing and also said “you’re paying off the car but you’re not even getting credit for it” I showed him it was on my credit because I am on there. He rolled his eyes then decided to finally pulled me into his office he asked for my social I said “Are you going to run my credit” he didn’t answer my question just proceed to say other things. He handed me the paper for permission I told him I didn’t want to run my credit until I knew how much my trade in would be. He said “its not going to affect your credit it’s just going to show as a hard inquiry. If you go somewhere else they’re going to do the same thing”. After that I was just trying to get out of there he said “ I’m not going to force you to sign” but he was being very pushy I could tell that he was getting frustrated. I think they just wanted to get rid of the car they had on the lot that I wanted because it’s been there for over three months. I told him I’ll just be back another day once I talk to my ex about switching over the name and left. Not even a hour later got a text message saying “Hey I got a hold of State Farm you are on the loan so we can make it work could you come back”. This was my first time going to a dealership by myself. I’ve accompanied friends to dealerships before and never witnessed this type of customer service.

Buying my 2016 KIA Sorento off the internet from John Musoga at Velocity Mazda in Tyler, Texas was without a doubt the best car-buying experience I have ever had. Not only was John honest with me from our first phone conversation, he exceeded my expectations throughout the transaction. As you can imagine, buying a car sight-unseen from 1,700 miles away requires a lot of trust. John thoroughly and accurately described the vehicle to me inside and out. A few days later, he picked me up at the airport, drove me to his dealership, gave me a much-needed water break, and then showed me my new car- perfectly detailed and filled with gas! After we completed the paperwork, he gave me the keys and driving directions back to my home in Nevada . I cannot say enough great things about this man and his work ethic. Thank you, John!

My experience with this dealer was smooth and easy plus fast. I recommend this business in the highest regard. Love you guys see you when I get the fever again