I've have been going to Continental since 2009. I took my Nissan in for the 60,000 mile service and was told that I needed brakes all around. I tried to use my 15% off brake discount and Lacy West, the Service Advisor, informs me that the discount will only cover half of the brake service. That is not what the coupon says. I asked her to confirm with her supervisor, and they agreed it was for full service. She proceeds to say that she will now adjust the bill to cover the amount of the discount. I am in utter disbelief. What is the point of a coupon and discount?!!! She also refused to remove the $40 tire rotation charge when multiple people agreed that if I am paying $1400 for all 4 brakes with all 4 tires already off of the vehicle why am I being charged for them to be put back on in the correct place???

Dropped off my vehicle to get its complimentary oil change last week. It was a 2024 frontier, Dealt with Chris Rayner one of the service "advisor" which is clueless with Nissan products. He started off by showing no enthusiasm with his customer service skills towards me, signed and surrender the vehicle for service. Once I picked up my vehicle I ask Chris for a quote on a roof rack for my truck, which almost takes an act of congress at Nissan just to get a quote on anything there. So with a sigh, He couldn't give me a straight answer so he had me go with him to find my vehicle and see what type of part I was talking about, which was already made for Nissan trucks in the first place, so he had to call somebody, because he doesn't know the Nissan products. So fortunately I told him that there was a Nissan frontier that was parked near the front doors that was suit up with Nismo product including the roof rack I was asking the price for. After showing Chris the particular part, I then asked him if he knew his Nissan parts, and begins telling me unfortunately he doesn't work for the parts department, which is about 10 feet away from his chair. I immediately asked him, wouldn't you want to learn about Nissan parts since you ultimately install the products on the vehicles anyway. Of course he didn't say anything. So finally another person that works with him told Chris to go check out the window sticker of the truck that had all the accessories on them and see if there was a price. Which there was. So instead of going through all that he could've been nicer and figured that out instead of being clueless. Hopefully he has a better attitude towards the next customer.

Amazing Service and Parts Department. Special thanks to Emmitt, Extreamly knowledgeable, patient, and helpful! Will definitely be back!

Service team was great, very helpful with answering my questions about my car and cars I was possibly interested in!

I had always have a great experience with the service here! I recently visited for a tire repair and battery charge with no appointment, and I was blown away by their service! The staff was super friendly and fast, the waiting area is comfy with free coffee, and they even replaced the battery in my keys. Everyone was so polite and helpful that it made my day! I highly recommend them for any car needs. Great job

I would absolutely NEVER buy a Nissan. Not only did my transmission go out after only 9 years after buying it BRAND NEW from continental Nissan but the service I have received is literally laughable. Do yourself a favor and NEVER Buy from Nissan. Not only are the vehicles at Continental Nissan crap so is their customer service.