Very disappointed with the lack of professionalism at this dealership. No communication, slow service, and rude personnel. They used to be excellent, and I used them for years. I don't know what happened more recently, but it hasn't been for the better.

I was absolutely blown away by the exceptional service provided by P&W BMW. Not only did they exceed my expectations, but they did so with lightning speed and unparalleled attention to detail. I cannot recommend Brayden and Jim highly enough for their outstanding commitment to customer satisfaction.

My salesman Brayden was awesome. Very accommodating. I was able to do the majority of my purchase virtually. The car was a 7 series very clean with the carfax report attached to its description. An additional service that sped up my delivery was Brayden dropping off my rental i used to pick up my car. Overall A+ experience.

P&W BMW is the best BMW dealership in the Pittsburgh area, they are very friendly and professional. The entire staff is great to work with!

I have a 2021 bmw that I service at P&W. Today I took it in for an oil change and an all points inspection. I asked if body shop could look at the driver side because of a scrape. The end of day body shop called and told me we didn’t pick up the car. I told them it was to be serviced and service never called me . Evidently service never took the car from body shop. I called my horribly incompetent service rep and he said I could get the car and bring back tomorrow. I was without my car all day and they expect me to get a ride to pick up,get a ride to drop off in the morning and get a ride to pick up.. This is the 3rd time they kept my car overnight or days for a quick service. The last time is sat in their lot for days and no one informed me they had to order a part for a window. I could have driven the car . They offered no loaner.and I was without my car. The awful service rep did not send me service survey.. I have gone to his office before and had to wait because he was late for work. It’s not like I bought a Hugo. (For young people that was a cheap ,not very good car ) I will be taking my BMWs to another dealer for service elsewhere.

Exceptional people to work with. Gregg, Chris, and Mike were outstanding. Great dealership to work with, couldn’t be happier with my purchase.