The quality of the service advisors has diminished. I don’t feel as professionally informed. It hasn’t felt like I am getting what a dealership used to offer but I continue to pay premium prices. My other car is a Honda and they feel more in tune. I have always used the dealership because of quality of work and that part continues:

The dealership is great and easy to work with. We particularly want to acknowdge, Chris Portillo, as he offered genuine feedback that assisted us in making or service decisions for our vehicle.

Bought my VW back in 2027 and have been coming for maintenance ever since. Great customer service and clean facility

Was quick service in and out, service advisers was nice and friendly. Would recommend them!

Friendly team, easy negotiations, many options to buy, everybody work hard to find the opportunity for you

Good dealership experience overall. no shenanigans with dealer add ons or adjusted market value nonsense. I have purchased 2 vehicles from this dealership and would highly recommend Southwest Volkswagen for sales and service. Worked with both Jason and Ryan and they are both professional and very knowledgeable.