Chris King made our car buying experience a pleasant one. Affable and knowledgeable, he knew the ins-and-outs of the cars like the back of his hand. He explained how Don Davis doesn't trick or coerce their customers like some other dealerships, and worked with us to get us a fantastic deal. We're very happy with our new Hyundai Sonata Hybrid, and we'd definitely recommend this dealer.

Really Bad Experience. I was looking for Sonata Hybrid Limited. And I had a specific budget. The sales person Vice Brown was really good. Warm and welcoming. But the guy above him, when I mentioned about my budget, instead of giving me other options, he just was rude, showing me the huge gap between the price they quoted and my limitations. In the initial quote also they quoted by trade in vehicle way low. When I told them about auto nation, the sales manager he instead of showing the right way was very rude. I had an option in mind the SEL version as well. That sales manager did not even give a thought that he could have smartly get the quote of the SEL version as well. I own a company too and my role is not just a partner but also CEO Operations. So I know how it is. Note to DON DAVIS Hyundai Branch owner... Start hiring more ethical people like Vince. I am definitely not coming to this branch again and will not recommend. By the way, after them when I went to STEEL SOUTH LOOP HYUNDAI.. STEEL SOUTH LOOP HYUNDIA were very best and everyone was trying to work out with me to match my need and I wow loved STEEL SOUTH LOOP HYUNDIA's hospitality. Guess what STEEL SOUTH LOOP HYUNDIA got me sonata hybrid limited 2024 in my budget... The only reason I gave two stars is because of Vince Brown.

Vince made it so easy to purchase a new Hyundai Tucson he was very knowledgeable of the product . This is my second Tucson and I am very grateful to have run across this dealership to purchase my second Tucson. They were easy to work with on my purchase and it did not take a lot of time to get into the vehicle that I wanted to be in. Thanks again Vince for helping me out and showing me all the ropes of the new Tucson

Vince and Buzz were incredible. I needed a new car, and they made sure that I got into something that I loved, and that fit my needs. They both seemed very knowledgeable about the car and its features, and had no problem explaining any of them to me.

AWFUL SERVICE. I WIL NEVER USE THEM AGAIN! I have bought 5 vehicles from the Lake Jackson store. Loved them. The last vehicle I bought used. It has been heck every since day one. I received the vehicle and was told they would replace the missing remote to the dvd system. After purchasing the used sales manager said his friend owned the car so he will get it from them. Then never called me back. When I called, he said no they didnt have it and wont replace it. First lie. Then just at a year later, my car started having issues starting. The push button just clicked. Checked the battery all was good. Took it in. They had it all day. The guy, Matthew, said the recall on my car was not what was the problem. If my brake isnt messing up, just dont worry about it. I'm sorry, isnt the recall supposed to be replaced BEFORE the problem comes up? When I came back, he couldnt find my key. When we went looking, the service guy said that the dude never brought him my car. Took about 45 minutes of looking. Had 3 guys searching for my car I dropped off. My mother finally walked in the back and found it. It was unlocked. The service guy was shocked and said it was policy to keep them locked. I spoke my voice to the man at the front. I demanded to speak to manager. By then in tears of frustration I explain it all. He finds my key and was very nice. Hooked my car up the next morning and he said nothing is showing on the computer that is wrong. If it doesnt do it to him, they cant fix it. Sent me home. That next evening I had to go to Houston. My car refused to start and I could not get home. Took about 2 hours to get started while stuck with my sick child at texas childrens valet parking garage in the middle of a dark area. Kinda scary for a mom and young girl alone. Brought my car back to them that next day- So after being super mad, he clean everything to try that. He drives it to front. As soon as I get in to start it, it does the not starting thing. I run and find him and the service guy. It does it for them. They said he would call in the morning and order the part for the recall and try that. I told him the other guy said it's on backorder and the company isnt making it. He looked confused and said no, and infact I'm pretty sure they provide a rental while we fix it. The next day, never heard from the manager. I waited another day and called myself to follow up. He forgot to call me but the part is here. Ugh. Drop it off and it gets replaced but now my car makes a squealing noise. He tells me drive it about 3 or 4 weeks and let him know if the problem continues. I do so. Again, not starting. Called to speak to Mike, the manager. David says he is busy and explains they cant fix something that isnt showing a read on the computer. It has to do it for them. I explain it does it for Mike. Said sorry, it has to fire a read on computer. I asked to speak to mike again. He said he would have him call. I call back to speak to him, when transferred, the phone is picked up by someone and I can here the racket in the background and then it hangs up on me. Call a third time, he says mike is on lunch. Mike never called me back. I'm stuck in Houston with a car that wont start and a dealership that refuses to speak to me or fix the problem. I will NEVER buy another car from them. Nor will any of my family. I DO NOT recommend this dealership to anyone. When something is too hard, they give up on you.

My husband and I purchased a new car October, 2018. It was a 2018 Hyundai Sonata. There were some miscommunications about the features on the car. There were two salespeople that sold us the car. We didnt know there was no cd player and a couple of other things that weren't explained to us We talked with the salespeople about our concerns. They both apologized. My husband and I wanted to talk with the manager to let him know we weren't quite satisfied with the explanations of features on the car. We went to Don Davis in Lake Jackson to meet with the manager. His name was Mr. Neo at the time. Mr. Neo meet us outside the car lot building. He never invited us into the building. We just purchased a new car from your company. My husband and I explained what happened to Mr Neo. He said he was sorry and walked off. We have never been treated so RUDE and DISRESPECTFUL. We're both are senior citizens just trying to find out features on the car and how they work. There were other customers and sale people standing around looking at what had happened. Some of the salespeople did say thank you for your business. We will never purchase a car from Don Dearlership Again. It was a bad experience for the both of us. Helen & Milton B. - Angleton Texas