The first 2 hrs were efficient. The last 2 1/2 hrs dragged on. It was late in the day , so our inservice on the vehicle was too fast and incomplete. Love the car, though.

Brian Machado was a pleasure to work with! Very friendly and professional. I appreciated that Brian was respectful of my time and that the interactions were not high pressure.

We’ve only purchased cars from Nielo for the last several years. I plan on only purchasing cars from Nielo in the future. Jessica and her team make it so easy.

I’ve had the pleasure of working with Matt as my service writer, and he consistently delivers top-notch service. He kept me informed every step of the way, communicated clearly when updates were needed, and took the time to ensure my vehicle was thoroughly checked and ready to go. As the driver of a fleet vehicle, I especially appreciate how seamlessly Matt works with the fleet company, keeping everything dialed in and hassle-free on my end. He’s personable, knowledgeable, and easy to work with, which makes the entire process smooth and stress-free. Highly recommend Matt for anyone looking for reliable, professional service with a personal touch.

Matt kept me informed of the repairs needed and the progress of the repairs. He also took time to contact the warranty company to ensure that the repairs would be paid by the warranty company.

Always organized and clear. Service almost always requires less than a day. Appreciate the post maintenance car wash.