Recently had an excellent car purchasing experience when buying a 2026 AUDI Q5 from Audi Cape Fear in Wilmington NC. Had the pleasure of meeting and working with Chris Bucknell— General Manager— Justin Hadden —sales manager—and Audi Brand Specialist Dan Negri. Purchasing at Audi Cape Fear was an exceptional experience. Team members are professional, knowledgeable and interested in meeting and exceeding your buying experience. Having previously purchased a Mercedes, Lexus and a BMW, I know what an outstanding dealership, a knowledgeable team and a customer focused experience looks like. Look no further —Audi Cape Fear offers service second to none.

recently purchased a new 2026 Audi Q7 from Audi Cape Fear, and while I am pleased with the vehicle, my experience with the dealership after the sale was extremely disappointing. First, no one from the dealership contacted me to let me know that my permanent license plate had arrived. When I went to the dealership to pick it up, my salesperson was unavailable, and it seemed that no one was particularly interested in assisting me. Eventually, someone contacted the finance manager, who retrieved my plate. Rather than coming through the showroom to greet me, he walked outside, met me on my way out, and simply handed me the plate. There was no conversation, no asking how I liked my new Audi, no checking whether I was satisfied with my purchase, and certainly no offer to install the plate. He simply handed it to me and walked back into the building. I ended up installing the license plate myself. After spending nearly $80,000 on a luxury vehicle, I expected a much higher level of customer service, professionalism, and appreciation. Customer service should not end the moment the paperwork is signed and the vehicle leaves the dealership. I like my new Audi Q7, but this experience left me feeling that once the sale was completed, my business was no longer important. Very disappointing, especially from a luxury automobile dealership.

Dan is the most knowledgeable guy there. I don't want to salesman, only because he is an anchor at that store. Yes, we bought from Dan and Justin... Manager and finance. Start and end with the best. In all honesty... I have not had better experience in 28 or more years. Dan is one notch past top. Justin, for the 45 min. Was great. Dan is you guy if you go from the American muscle to the Autobon. You have to ask for him!

Amazing sales and management staff! Dan, Casey, and Justin were kind, helpful, and patient. They made the car buying experience enjoyable, and not pushy.

It was a pleasure working with Dan and the all team closing a deal with our son first car..I really appreciate it u all..

Dan was amazing! He was very knowledgeable, helpful, just an amazing person to deal with.