901 E State Hwy 114
Grapevine, TX 76051
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Silas Taurus is the reason we bought our second Lexus GX550 from Park Place! He is a consummate gentleman and trusted advisor. My wife and I have been C-Suite level sales advisors for many years and we regard Silas as one of the best we’ve ever worked with.
Park Place Lexus, Grapevine has an awful Service Dept. They could not repair the front bumper on my 2025 ES 350 that was pulling away from under the headlight after 14 months of use. It had Not been in an accident. They said it was a manufacturer defect that could not be repaired after 3 attempts. They returned the car to me dirty, I had to make them go wash it. I suggest you never use the Service Dept. at this dealership.
Highly trained people and very customer oriented. Excellent service and sales people. I have been a customer for 16 years
Brandon Chong was absolutely wonderful to work with! He made my car-buying experience painless, efficient, and genuinely enjoyable. I especially appreciated his honesty, excellent communication, and willingness to answer all my questions. He went above and beyond helping me get on the wait list for my new Lexus and guiding me through every step, including the paperwork. What impressed me most was that his exceptional customer service didn't end when I drove off the lot. He has continued to be available and helpful even after my purchase. I truly appreciate his professionalism, thoughtfulness, and genuine care. Brandon is a tremendous asset to Lexus, and I couldn't recommend him more highly!
Great staff, customer forward, Mike was on top of communication and kept his commitments to us through the process.
Raymond & Brandon were great to work with. They made my buying experience wonderful. When I arrived they had everything ready to go. Both guys were very knowledgeable, and professional. It was a pleasure working with them and in the future I will definitely be back.
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