I have had service done here a few times and it's been OK but not stellar. I think the technicians are fine and I have had some good service reps too, but the communication from the service reps is often quite delayed, maybe because of understaffing. They also charge a diagnostic fee of around $200 for any repair in addition to the actual repair cost, whereas most places include the diagnostic cost with the repair. So the repair prices here at Dahle are a decent amount higher in my experience than with other dealers. When you take your car in here, you'll be surprised how few cars there are coming and going, how few service reps they have working, and how few people there are in the waiting room. It looks like they just don't have enough cars coming in or staff to make the service department efficient. Even if you have an appointment for, say, 3 hours of work, it often will take them 2 or 3 days to get the job done. So the service is OK but my experience buying a car was far more negative. The sales guy was great. His name was Nat. I think he was helpful and straightforward. But then when I got to see the finance guy to close the deal, that was where I had a really negative experience. Before even showing me the paperwork for the purchase, the finance guy had already put the following charges into the paperwork: a $4,000 extended warranty called Portfolio One (7 years or 84k miles); $300 for a theft deterrent package; $900 for special treatment for the paint, fabric, and leather; and something like $700 for what they call Red Alert, which is something they do to make the top brake light on the rear blink quickly when you first start to brake. So that is around 6k of add-ons. The finance guy told me multiple times that the $4,000 extended warranty was needed in order to do the deal at the price and financing I wanted, but then later I saw in the paperwork that this was not true. The paperwork itself said the opposite. I was stupid and felt pressured into getting all this stuff and walked out of there paying a lot more than I had intended. Yes, there is actual value in these add-ons (you never know when a warranty might actually come in handy), but still it was not appropriate for them to put these charges into the paperwork in advance and then tell me it was part of the package. Just left a really gross feeling as I look back on it. I could never act like that if I were a sales/finance person. Yucky. So in some sense Dahle may have won the battle by getting me to buy all these add-ons that I"m sure they make bank on, but they lost the war because I will never purchase a vehicle there again nor send my friends there. I will continue to use the service folks as needed.

When I bought my CX-5 in 2019. The service department seem honest. Now I do not recommend anyone who buys vehicle from there to have your car service there. They take advantage of you they tell you cabin filter is dirty your air filter is dirty. You need new brakes and tires. Oil gasket is leaking it will cost 1,776.88. I can have it replace for $300.00. Then they said the video was not loading up for them to send it to me. Hopefully they change my oil and put oil in it.

Absolutely terrible, my truck was in there about 5-6 times for the same problem, I payed money for the repairs and the problem still occurred multiple times on multiple occasions. They charged me for warranty work! AND charged the warranty for the same thing, come to find out they didn’t do the work that I was told was done, at all. I was also told by my service advisor that I couldn’t take my truck to any different dealer to have repairs done because my warranty would not cover it (which would be completely fine) but yet when I called my warranty company to complain about all of the other complications and how they weren’t covering the warranted items I was told that they were covering all of the repairs and should not be charged for the work being done and I was able to take it to any certified ford dealership which is what I wanted to do in the first 7 months of owning this vehicle. I was also told by the other dealership that I took my truck to after I was informed that I could that they lied to the warranty and to me about the work that was completed when it was in fact never done (and the issue was due to my transmission which caused my tires to lock up going highway speeds, not once but twice after I was told the problem was resolved by Tim dahle Mazda). On top of that it was a lemon through and through, I wasn’t even the official owner of the vehicle yet before the check engine light came on and when I brought it back they said that the repairs were on me because it was normal wear and tear which would make sense if it was my vehicle but at the time I hadn’t even signed any financing but since I wanted the truck I dealt with the repair on my own, once I talked to the finance manager about having to do the repairs when the vehicle wasn’t official mine yet I was told that it wasn’t suppose to be on me to repair and he was completely unaware that they even did maintenance on the vehicle, yet the money spent on the repairs (and the warranty work that I wasn’t suppose to be charged) were not reimbursed or rectified at all. In honesty I believe that this establishment is very unorganized and the service department is very rude. It seems if you by a new Mazda they are very willing but if you are looking for a used car on there lot they don’t seem to be very forthcoming

Dishonest, misleading, and the worst car-buying experience I’ve ever had. I bought a used Tesla from this dealership and regret every part of it. The night before, I confirmed the price via their website and even chatted with a rep to make sure everything looked good. I showed up for my appointment, test drove the car, and was ready to buy. That’s when the nightmare started. They refused to give me the final price until I handed over all my personal info. When I did, suddenly the price was nothing like what I saw online. They claimed the website calculator didn’t include taxes or registration — it does. Then they tried to tack on a bogus $2,500 "Tesla certification" fee. Total lie — the car was still dirty from transport and clearly hadn’t gone through any inspection. After hours of pushing back, we finally got close to the numbers I had originally calculated. I put a large down payment and thought it was over. But no — they secretly added a "pulse light device" to my contract without telling me. When I called them on it, they said “it’s already installed” and made me pay for it. Spoiler: it wasn’t installed. I had to come back a week later for them to put it in. Same story with the “premium ceramic coating and leather treatment” I paid for. They had the car for 4 hours. Tesla’s onboard cameras and sensors showed nothing was done. The car still had water spots on the paint and greasy kid fingerprints on the leather. I confronted them, and they doubled down — “it was done.” Total lie. Oh, and the same day I drove it off the lot, I got a system alert from Tesla: “PTC Heater Faulty.” The heater didn’t work. It’s a $1,000 repair. They sold me the car like that. The whole process was five hours of lies, hidden charges, and shady tactics. I’ve never had such a bad experience buying a car. And yes, I’ve seen the viral video of the guy who crashed into a dealership with his Outback. After this? I get it. Take accountability. Fix the PTC Heater, refund the bogus add-ons, and stop treating customers like they won’t notice.

Sold a lemon and screwed the wrong person over good luck selling much in this town Tim you scammer

I looked at purchasing a 2014 Dodge Ram 1500 from Tim Dahle Mazda Southtowne. They had told me that they had performed an inspection on the truck, which they said they had performed minor maintenance. I asked the salesman Nate that I needed them to take it to the Dodge dealer to have an independent inspection. Nate told me that he would take the truck in on Friday, which he never did and sent me a text that he would take it in on Saturday morning. I did not hear anything from Nate Saturday through Tuesday of the next week. Even though I had sent messages on truck update. Nate finally got back in touch with me to let me know that he had another buyer come in on Sunday and took truck to independent mechanic. The mechanic said that both manifold gaskets were bad and needed fixed. Nate said that they were planning on fixing manifold gaskets, but buyer could not get approved to buy truck. Nate finally took the truck to Larry H. Miller Chrysler Jeep Dodge Ram Sandy, which is the dealer I wanted to perform an independent inspection. The dodge dealer found "12 items failed Needs immediate attention" 1. Oil Change " The oil change gauge was at 13%" 2. Brake Fluid Exchange 3. Throttle body service,Engine decarbon,& Fuel injection flush 4. Wiper Blade Replacement 5. Engine Air Filter Replacement 6. Bulb - Third Brake Light 7. Brake Job - Front (Replace Pads and Rotors) 8. Brake Job - Rear (Replace OEM Pads/Shoes and Rotors/Drums) 9. Control Arm - Upper: FOUND THAT BOTH LEFT AND RIGHT SIDE UPPER BALL JOINT BOOTS HAVE TORN. ADVISE REPLACING BOTH UPPER CONTROL ARMS. WOULD REQUIRE ALIGNMENT AFTER REPAIRS. 10. Exhaust Manifold Gasket Replacement: FOUND THAT BOTH SIDES HAVE A BROKEN STUD ON THE EXHAUST MANIFOLD CAUSING AN EXHAUST LEAK. ADVISE REPLACING BOTH EXHAUST MANIFOLD GASKETS, ALL 8 EXHAUST MANIFOLD STUDS, AND BOTH NUTS AND BOLTS FOR THE EXHAUST FLANGE 11. 8 Cylinder Platinum Hemi Tune-up (2014-Current)(100K) 12. Alignment - 4 Wheel: Alignment - Four Wheel. Required after ball joint replacement I sent Nate a text to find out, which items they would pay for. Nate called me back to let me know they would do none of these items besides manifold gaskets. I told Nate that if they won't even fix the other safety items, I would not be interested in truck. The items I requested to be fixed is (7,8,9,10 and 12). One of Nates managers called me back, which I explained the five items I expected fixed, which he said he agreed in the safety items, but would have to get back in touch with me. They finally called me back and said items 7 & 8, “The brakes were at 4 mils and that they disagreed with the pits in the rotors that the other dealer said needed to be fixed”. Brakes are recommend to be changed at 3 to 4 mils. Tim Dahle is fine selling vehicles at the end of recommended brake life! Item 9 they said the rips in boots does not mean the arms will break even though mechanics agree this item needs to be fixed to prevent failures. Item 12 they wouldn't do because they think the hazard of line item 9 is not too bad. I would recommend never buying from Tim Dahle Mazda Southtowne which is a dealer that does not put safety above their clients. I am also sending over to the better business bureau as a complaint of improper business practices. I hope this helps other buyers!