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From the moment you walk in to the moment you leave, every detail feels intentional. The entire experience is truly red-carpet level. The communication alone sets them apart .. they clearly explain what they’re doing, how they’re doing it, and what everything will cost. There are no surprises, just professionalism and care. The space itself is absolutely beautiful, but what makes it exceptional is the people. The service, the attention, and the warmth elevate the entire experience. It’s not just aesthetically stunning ...it’s thoughtfully executed from start to finish.
Buying a car is always a lot of effort. Not being there in person makes it even more challenging. I cannot say enough great things about Michael Thompson and Mercedes of the Woodlands. We bought a car in person from Michael previously and had a similar great experience. But this time I live out of state, but I needed to get my 80 year-old mother a car. Within 24 hours of the initial phone call, mom’s new 2026 GLC300 was being delivered to her house and her 2020 Mercedes paid in was being driven away. I have bought a lot of cars and this entire process with Mercedes of the Woodlands was very refreshing and straightforward. They did all the little things that made it perfect for mom.
Great dealership with great people and great showroom. Customer service is exceptional. Our salesman, Marcos Morales was the best!
Nice Dealership and professional service. Thanks to Mr. Arturo Gutierrez and Mr. Xavier Vargas for rapid and excellent service.
Service started on time. Loaner was ready when I arrived. As always, my service advisor, Liz Rincon, was thoughtful, attentive, and empathetic. She is a "gem".
Always a pleasure to deal with to deal.with everyone at MB of The Woodlands.
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