Bait and switch internet pricing. Sleezebags that don't honor their own internet deals. A, waste of time and gas.

I have been driving—and taking my vehicles to dealerships for maintenance, repairs, and recalls—for over 50 years. In all that time, I can honestly say I have never experienced the level of service I received from Julie Skaine at Rick Case Kia. Julie’s professionalism, dedication, and genuine commitment to customer care truly set her apart. From the moment I arrived, she went above and beyond to ensure my vehicle was taken care of as quickly and efficiently as possible. What impressed me most was her communication—she kept me informed every step of the way and responded promptly to every text and phone call. It is rare to encounter someone who takes such pride in their work and treats customers with this level of respect and attention. Without hesitation, I can say that Julie Skaine is the best Service Advisor I have encountered in all my years of car ownership. Thank you, Julie, for your outstanding service. You have earned my complete trust, and you will absolutely be my go-to Service Advisor in the future. Excellent service all around. If I could give more than five stars, I would gladly give her ten. Way to go, Julie.

This was a classic "Jekyll and Hyde" dealership experience. If you visit, I highly recommend asking for Michael in Sales or working with Sha in the BDC—they are fantastic. However, be extremely warned about the deceptive tactics used by the Sales Manager (Houssine) and the Finance Manager (Alstofo). ​THE GOOD (The Frontline): Our salesperson, Michael, was patient, kind, and transparent. He went above and beyond, even washing the vehicle specifically so we could inspect it for a potential sunroof leak we were concerned about. Sha in the BDC was also responsive and helpful in setting up the appointment. They deserve 5 stars. ​THE BAD (Management & Finance): Unfortunately, the deal turned sour once it reached upper management. ​Negotiation Games: Sales Manager Houssine initially refused to honor the $500 coupon prominently advertised on their own website/listing, claiming the car was "too good a deal." I had to use third-party market data just to get them to honor their own advertisement. ​The "Fee Shift" in Finance: This is the major warning for buyers. I negotiated a strict Out-The-Door price remotely. My estimate showed roughly $655 in Government Fees. When the actual state fees came back much lower ($441), Finance Manager Alstofo did not pass those savings to me. Instead, he quietly added new "Electronic Filing" and "PTA" fees to the dealer profit section to absorb the difference. ​Deceptive Tactics: When I tried to review the contract, Alstofo actively tried to separate us—attempting to walk my wife to the cashier to pay the down payment while I was still trying to read the terms. When I caught the fee change and pulled out a calculator, he became hostile, refused to explain the line items, and even mocked me as "Mr. Chat GPT" for asking if the warranty covered known manufacturer defects. ​THE VERDICT: When we challenged the hidden fees, management threatened to "blow up the deal" over the small difference, banking on the fact that we were out-of-town buyers who had driven hours to get there. We paid the extra fees to end the standoff, but it was a predatory move. ​Advice: Work with Michael for a great test drive, but verify every single line item in Finance. If the tax numbers change, ensure they don't add "junk fees" to keep your money.

Fue un trato y cortesia,amabilidad y un vendedor ejemplar Michael beltran fue un amigo

I seriously do not like posting things like this and normally wouldn’t even leave a bad review but i am so frustrated On Monday I dropped my car off at 730 am for Routine maintenance. I was told I needed 4 tires as well. Told I would have my car back at 2 pm Monday. At 130 I reached out to ensure it would be ready and was told they did not have the tires but the car would be ready by end of the day. I received a call at 430 telling me the tires never arrived but they would get me a loaner car I picked up the loaner car and as I was driving, the message came up saying the car was overdo for service - sigh. My advisor also texted me telling me he “ blamed the parts department” Really? Aren’t you a team? Aren’t you my advisor? Shouldn’t you check on my car? Not wait 7 hours? Not wait for me to reach out? Then today I reached out to see when my car would be ready. I fiqured they would reach out to me first. Anyways, Finally, it’s done. I pick it up. Once I’m at home- I realize they didn’t put the sticker on my car that tells when when next maintenance is. Ok not a huge deal, but still. Then I realized some settings are messed up and need to fiqure out how to fix them. So….. I texted him and never heard back. I waited 2 hours and texted again and he told me he’s with customers to “ bare” with him. xxx. I’m a customer too. I’m so angry!!!!! He still has not gotten back to me. All I need is communication!!!!! Not to be blown off The last 3 service visits have been absolutely awful Then they text us asking for a great review and their job depends on it and “ telling us “ how to answer the questions . I guess you should think of that first, when we drop our car off - not after crappy service Rant over…. #rickcase.

We had my daughter’s Kia Optima towed to Rick Case Kia of Sunrise on July 11, 2025, after breaking down in Weston. After being there for three days, I had yet to hear from the service department. I finally made contact with Lorenzo Long who advised me that it would be at least two weeks before anyone would be able to look at the vehicle. He advised further that while the vehicle was being taken off the flat bed, the tow tuck driver allegedly attempted to jump start the vehicle causing smoke and flames to come out from under the hood. I asked Lorenzo if I should contact Triple AAA and the tow company to report the incident but he advised me to wait until they diagnosed what caused the vehicle to breakdown. Based on what supposedly transpired, I asked Lorenzo to preserve any surveillance footage that may have existed showing the tow truck driver’s negligence to which he said he would. Another two and half weeks went by and I still heard nothing. I was finally able to get a hold of Lorenzo who advised that they were finally able to diagnose the car and found the engine to be blown. Lorenzo stated that it should be covered under the extended warranty and he would get back with me. After another week of not hearing anything, I drove to the dealership and made contact with service manager, Joe Benitez. Upon speaking with Joe, he advised that they would not be replacing the engine in the car because of the damage that was potentially done by the tow truck driver. He advised further that I should contact triple AAA and the towing company directly. When I explained to him that I was told by his service advisor, “TO HOLD OFF!” he said: “He gave you bad information and should have never told you that!” When I asked if anyone preserved the surveillance video of this alleged incident, he said they did not. Joe did offer to have one of his techs look at my daughter’s vehicle to assess the damage allegedly caused by the tow truck driver for a nominal fee of $500 to which I refused. Joe then took it upon himself to have the vehicle looked at. About an hour later, he called me back stating that the starter was “Fried!” And the engine harness was shot! They estimated the damage to be approximately $3000. On September 2nd, I drove back to the dealership for the final time in hopes of speaking with the general manager and coming up with a resolution. Upon arrival, I spoke to the General Sales Manager, Anthony Larson. I found Mr. Larson to be extremely professional and polite but he too refused to offer any assistance. When I asked him how much they would give me for my daughter’s vehicle he stated” $500 and I’m losing money on the deal!” Subsequently, I made a claim with my insurance company and they have been a tremendous help. For a dealership that prides themselves in customer service and customer satisfaction, they should be ashamed of themselves. The lack of communication and the length of time they took to diagnose our vehicle in and of itself was pitiful. Lorenzo Long was absolutely horrible and never reached out to me one time. I’m not even sure what he gets paid for? I found service manger, Joe Benitez, to be somewhat arrogant, unprofessional, and uncaring. I will never go back to Rick Case Kia and am in the process of filing a complaint with the Better Business Bureau. I’m sure there are countless other victims that have had the same experience.