I will never do business with this dealer again. If you value your hard earned dollars you won’t give them your business. I purchased a 2016 4Runner As-Is from this dealership in November 2024. Since the truck was As-Is I had a REASONABLE expectation that it would need some work. While I was looking the truck over, the salesman made a point to show me on the liftgate where they had repaired some rust. When someone tells me they’ve fixed something I expect that they’ve fixed it. Two weeks after purchase I made an appt to have the truck serviced because it was leaking power steering fluid and the rear windshield had fallen and wouldn’t go back up. When I dropped the truck off I explained to the service guy that I thought the rear windshield probably wasn’t put back together correctly when they fixed the rust. This was by far one of the WORST service experiences of my life. They had my truck for xxxx near two weeks just to fix the power steering issue. I was supposed to get my truck back before Christmas I did not. The only reason they provided me with a rental on 12/23 is because I flipped out on them. They do not communicate whatsoever. They did not provide updates on the progress of my repair unless I badgered them for it. That alone is enough for me not to go back there. Ultimately, they did fix the power steering. Now let me tell you about the liftgate. As I stated, the salesman told me they repaired the rust on the liftgate. Imagine my surprise when they told me the liftgate could not be fixed because the inside of it was so incredibly rusted out. According to them the only solution was to replace the entire liftgate and all the hardware for the window controls. I about lost my mind. How are you going to tell me this sucker is rusted beyond repair when you told me you fixed it? Oh I know! It’s because you’re dishonest, a liar, a cheat, etc. But I digress. World Kia’s response was you bought it As-Is there’s nothing we are going to do. Which is WILD because every member of the team who was involved in this situation agreed that there was no way I could have known how wrecked the liftgate was unless I pulled off the interior panel. It is now August 2025 and I just finished installing the new liftgate, window regulator, and motor. However, I’m missing one piece of the puzzle because I haven’t been able to get the window working (there is power to the rear lights and back up camera). I took the truck to the dealership to ask them to do me a solid since they lied about their work and it cost me an additional $2700 to repair. I was polite. The first guy I spoke to was a total xxxxxxx. Before I even said anything to him he said “that truck was sold 7mo ago.” I said “yeah that was me!” I explained the situation and with all the condescension he could muster he said “I work for Kia. I get paid by the hour…” I remained calm and said cool I’m going to go talk to them now. I went to the main dealership and talked to the kid in service. I again explained the situation this time stressing that I was giving them the opportunity to make this right and that I hadn’t gone scorched earth over this yet. Kid tells me they have to charge me to diagnose it to which I said absolutely not. I asked for the service manager who was conveniently in a meeting. I said that’s fine here’s my number have him call me. Naturally he never called. It’s been two weeks since I spoke to them without any response. And to top this all off, there’s no AC. Like it needs to be charged and it’s clearly pointless to go back to the dealership. So I figured it’s time to warn as many people as possible away from purchasing from them. Not only are they deceitful, their customer service is trash. Do yourself a favor and take your hard earned dollars elsewhere.

Stay far away from this dealer. Their service department will up charge you for EVERYTHING. I went in there for them to take care of 5, yes 5 recalls, and had the worst experience. While there they asked if I wanted my brakes done for $600. No thank you, I came to check the 5 recalls. They had to replace the engine for 1 of the recalls. I had also asked them to repair a specific AC vent control actuator and they said they’d have to run a diagnostic when I told them exactly what was wrong with it. After the $230 diagnostic fee, the results were exactly what I asked them to repair. They said they’d fix it for an additional $500. I‘m taking it somewhere else to get repaired and will NEVER buy a Kia again.

I tried calling recently because I have questions about my car. But instead of helping me, I was treated very poorly and threatened to shoot me if i called again. I would not recommend ever going to this dealer ship. They are all horrible and have an awful attitude.

They are poor at communication and don’t care when someone has a emergency in their family they h

Service personel very unhelpful and want they to charge you s much as they can for any service. I had a horrible experience with them on Friday after coming there for them to fix the 5 recalls on my 2021 vehicle. Be prepare to spend a lot if you're not getting warranty service. I will NEVER go back there again. I couldn't leave zero stars so I had to select one.

I worked with Rudy Gonzalez. He was very patient and worked the deal and was able to get it done. I traded in a 2021K5 for a 2026 Kia Sportage.