Poor management Inconsistent sales. Sold 2 vehicles out from underneath me in 1 week didn't give me a chance to even come back on it. Will not buy a car from them. Wasted 3 trips coming into town, 2 of The Times when I got there and sold the car ready

Do yourself a favor and buy a car elsewhere and especially avoid the salesman Dan. From what I have read on here and my personal experience the leadership at Kunes needs a serious wake up call. They will gladly lie their way into selling a car to you and then blame game and finger point their way around it. Former employees at three Kunes dealerships are suing over upper management encouraging deceiving lenders about strength of borrowers credit profiles (automotive news) There are plenty of honest dealerships out there doing things the right way, this is not one of them. My issues are too lengthy to type out here, but they point blank lied to me and concealed several thousands of dollars worth of repairs needed on a car I purchased from them, they also falsified service records. Steer clear!

Really hate to write this review, because I truly believed "better" was to be expected here. To start with the good and the only reason this dealer isn't getting a 1 star.. Dealer went out of their way to accommodate me as I was flying into Chicago to buy a used vehicle in their inventory. They offered to pick me up at the airport, which was truly above and beyond. Ed, the driver, was a sheer pleasure to work with both in communication at pickup and on the nearly 2 hour drive to the dealer. The rest.. 1 star. To begin with, I chose this vehicle due to a competitive price with all of the options I was looking for. Worked with my sales rep, who initially seemed of good quality. Knowing the distance I would be traveling to get this vehicle, (650 miles,) I did my due diligence in asking for a walk around video with descriptions of any issues. In fairness, I did not expect a garage queen as was a commercial vehicle with relatively higher mileage. As I always do, I asked the sales rep for a walk around video to reveal any "surprises" I might see when arriving. Sales rep did take a video, but in fairness, was WICKEDLY deceptive in the angles and such. The 2 biggest issues revealed cosmetically, once I arrived, were intentionally left out of the video. On all of the panels of this vehicle, only ONE panel did not require either PDR or serious need for repaint. EVERY other panel, beat to xxxx. Interior.... TERRIBLE.. Leather torn, seat backs literally ruined due to improper care. NONE of this ever mentioned by the sale rep or shown in the dealer pictures... Any other franchise dealer, would have auctioned this vehicle as opposed to putting in their inventory.. Mechanically, this vehicle had their "125 point inspection," which apparently needed to be about a 130 point inspection, because even on the test drive, sales rep acknowledged the brakes were bad... (Found out both front rotors were warped with the front pads due for IMMEDIATE replacement.) Front right shock was blown and leaking fluid, in need of immediate replacement. None of this, discovered in their inspection, OR they just chose to ignore these serious issues. Sales rep and management GRACIOUSLY offered to take $200 off, "knowing" the value of this vehicle, stating worth some obnoxious, COVID bubble price point... But otherwise telling me there was nothing they could do.. (After my 1.5 hour shuttle ride to the Atlanta airport, 2 hour flight to Chicago, and 2 hour ride to the dealer, KNOWING there was not even an option of a rental car out of this tiny little farm town the dealer was in. Initially, this vehicle was a "good deal," after the work required to get it... as expected, I could have done better locally. I would not recommend this dealer to anyone looking to buy, especially when buying from afar. Truly a terrible experience in the end.

Just picked up our new Bronco! Wonderful customer service from start to finish. Dan, our sales guy, made working from out of state a breeze (including working on our trade in value.) Cedrick was thorough & worked hard to complete our transaction electronically ahead of time, so our in person closing ran smoothly. The front desk staff was so welcoming! Sean even took time to talk to us about our experience dropping our kid off at college… really genuine folks at Kunes Sterling. We would highly recommend working with them, and hope to again in the future. Class acts.

Not a good experience with service. Had a key made and reprogrammed due to a key that got stolen. Was told that reprogramming key would prevent the floating key from disabling the alarm or start the car. Car was stolen a week later. Dealer tone changed, and advised me that thieves can still get in the car and start it with "software". Does not sound like a good safety measure. Wasted a few hundred dollars for an extra key made.

Have taken my dodge journey in many times for the same problem. Have had more loaners than the care itself. Horrible service. xxxx near killed my family and I because they refuse to fix the xxxx thing the right way!!