I like it somewhat. But my car has been going through 2-3 diagnostic test. My faulty signal was on. Check engine light, abs, and brake light. Service desk gentlemen says the mechanic needs to know what a previous mechanic did wrong in order to figure it out?

Thanks Gabi for your awesome service. You didn’t allow me settle for less than I deserved. I will be forever grateful and thankful for you. Keep up the good work God Bless😊😉

NEVER BUY ANY CAR FROM OURISMAN VOLKSWAGEN OF BETHESDA. I am extremely disappointed with my recent experience at Ourisman VW Bethesda after purchasing a brand-new VW Taos S. I expected a reliable and safe vehicle but have encountered numerous issues right from the start. From the moment I received the car, I faced significant problems. I had to contact the dealership multiple times to report these issues. While the employees were initially helpful, the underlying problems remained unresolved. Major Issues Encountered: Engine Control Malfunction: Shortly after receiving the car, the Engine Control Malfunction icon turned on, indicating potential engine problems that could lead to sudden breakdowns. Additionally, the car remained excessively hot for hours after being parked, causing significant inconvenience and safety concerns. Braking System Issues: During the test drive, I noticed a friction or scraping noise when braking, which I was told was normal for a new car. However, the noise persisted every time I braked, raising serious safety concerns about potential defects in the braking system. Acceleration Problems: From the very first drive, I experienced shuttering during acceleration. The throttle response was irregular, causing the car to lurch forward unexpectedly. Despite following advice to deactivate the Auto Start-Stop system, the issue persisted, making the car difficult to control, especially in heavy traffic. Locking Issues: The car locked its engine twice and became completely unresponsive, leaving me stranded and unable to start the car for several minutes. Even an experienced driver with me couldn't figure out the issue. Interaction with Ourisman VW Bethesda: I contacted the Ourisman team to discuss these issues. They suggested sending the car to their service department for repairs. However, I expressed my dissatisfaction and requested to return the car for a full refund, given that I had only driven it for a short period and encountered multiple problems. Danet Marino, VW Manager, responded in an unprofessional and dismissive manner, rudely stating that they could not accept the car's return because "it is not a pair of shoes" and threatened that if I didn't send the car to their service department, I would be stuck with it at my house. Such behavior is unacceptable, especially from a dealership of this supposed caliber. Given that the car is brand new, there shouldn't be any issues requiring immediate repair. This experience has been nerve-wracking and has completely undermined my confidence in the vehicle's quality and the dealership's integrity. Conclusion: I strongly advise potential customers to think twice before purchasing a vehicle from Ourisman VW Bethesda. My experience has been fraught with issues and unprofessionalism.

What a horrible car buying experience. I traded in an old car and purchased a new one. Here I am 6 weeks later, and they have made 3, THREE, MISTAKES in the trade. Im not sure anyone there has had any training, or knows how to actually trade in a vehicle. They overcharged my tax (and have now mailed me a refund), they didn't get the correct car registration so now I AM having to redo it, and they somehow ,messed up the trade in vehicles car title, and are now asking for me to purchase a duplicate. Instead of taking ownership of their mistakes. Please save yourself the headache, and buy a car elsewhere. It has been 6 weeks of a headache dealing with them.

I took my car for service in November.The check oil level light came on after only 3,000 miles. have been calling the service department and leaving messages nobody is calling back . I paid $480.00 for this service what a rip off. They should refund me the money I paid.

I have been trying to contact someone at Ourisman for weeks to cancel a warranty on a car a recently sold. I have called multiple times and left multiple messages. When I finally spoke to someone earlier this week they stated they would email me the paperwork; it never came. I’ve tried to follow up, to no avail. Today I called, asked to speak to the general manager and was transferred to a sales person. This is not how to do business.