Purchased a 2024 Ram 3500 in January of 2025 and after approximately 2600 miles, the transmission failed. The truck was replaced with a 2025 Ram 3500 Laramie in June of 2025 where the speed control sensor has failed 10 times amongst several other issues. My most recent experience with the truck was on January 5, 2026, after eating dinner, the truck would not go into gear nor would the truck turn off. Before all the keyboard warriors start putting in their 2 cents, YES, lemon law attorneys are working on my lemon. I have never been contacted once from sales or management since these issues started the first week I purchased the truck. I would highly recommend you stay clear of this business. As soon as you drive off the lot, sales is done with you.

Very professional, no pressure to buy, knowledgeable about product, very help at every turn during the buying process

Emailed them about car that I was interested in Got text back around 10 pm that Jeep was still There then drove next morning to dealer took the hrs got there around ten received call 5 min before asking if I was coming to look at car I asked for directions and said I would come out not telling them I was 5 min away got there doors weren’t open even when I found the salesman he told me the car was already sold they are lying sacks of xxxx company don’t waist your time

Outstanding Experience at Platinum Chrysler Dodge RAM Jeep in Terrell! Last week, I reached out to Platinum Chrysler Dodge RAM Jeep in Terrell about their stunning Wagoneer S in Hydro Blue Pearl. From the very first phone call, Alex provided an exceptional level of service. He answered all my questions about pricing, gave me a transparent breakdown of the details, and invited me in for a test drive to see if we could come to an agreement. When I arrived at the dealership, Alex immediately impressed me with his deep product knowledge, he knew the Wagoneer S inside and out. Even though the vehicle was in the showroom, he encouraged me to take it out for a test drive. I had already driven a Wagoneer S previously, so I declined, but Alex still went above and beyond to show me features and details I hadn’t noticed before. His enthusiasm and professionalism really stood out. I also had the pleasure of reconnecting with Tommy, who had helped me a few years ago on another vehicle. It was great to see him again, now in a well-deserved Sales Manager role. Tommy reviewed my trade and presented both lease and purchase options clearly and fairly. I had a few questions about warranties and GAP coverage, and that’s when Hunter in Finance stepped in. He provided all the details I needed, showing very competitive and transparent pricing. Honestly, the entire team made the experience smooth, professional, and pressure-free. The deal they presented was excellent, and I would have gone through with it if the Wagoneer S had been in black. Despite that, Alex continued to follow up in the following days, even offering to bring in a white Wagoneer S and honor the same deal a gesture that speaks volumes about his dedication and customer focus. Although I ultimately decided to hold off because of the color, I can’t say enough good things about this dealership and their people. Alex, Tommy, and Hunter were all fantastic to work with knowledgeable, patient, and genuinely invested in helping me make the right decision. If you’re looking for a dealership that truly values its customers and treats you with honesty and respect, Platinum Chrysler Dodge RAM Jeep in Terrell is the place to go!

The people at Platinum were professional and very personable. I didn’t meet anyone I didn’t immediately like. Everyone was helpful and pleasant to work with. They have a good group of individuals working in that dealership.

I came into this dealership with a list of packages I needed to be on a Rubicon. After in-depth searching Zach King pulled off the near impossible task of locating my exact match. And omg he did it!!! Zach is a rockstar, laid back and will move mountains to get you what you want.