I had an extremely frustrating experience with STG Auto Group and feel obligated to warn others. Their communication and customer service have been absolutely terrible. When I bought my car, they installed a GPS tracker—but it was spliced into the wiring incorrectly. It ended up causing issues and I had to pay out of pocket to have it professionally removed. When I contacted STG Auto Group about it, they refused to reimburse me for the cost, even though the problem was caused by their faulty installation. On top of that, they also promised to fix the driver-side door striker before or after the sale. It’s now been over a month and the repair still hasn’t been done. Every time I try to follow up, the sales manager, Ceaser, just gives me the runaround with excuses and no real resolution. Even more disappointing, the general manager, Neiman, has never reached out or attempted to address the situation at all. For a dealership that claims to care about customers, this level of neglect is unacceptable. Between the poor workmanship, broken promises, lack of accountability, and terrible communication, this has been one of the worst car-buying experiences I’ve had. I strongly recommend thinking twice before doing business with STG Auto Group

They were great until we made payment. They tack on two ridiculously expensive add-ons that you cannot opt out of because they do it to every car they receive with a total of $3000 added to your bill. One is a clearcoat to protect the doors and the other is a useless GPS that they claim is an antitheft device and saves you money on your insurance, but it definitely doesn’t for most insurances. Furthermore, they lied about when we were receiving the car and kept pushing it back and we were supposed to get an engine cover dropped shipped to us and they ghosted us repeatedly. We finally found out that it was sitting at their warehouse just waiting to be shipped to us, it’s a terrible place and if you can avoid it, do not go there.

They sold me paint warranties and two anti theft devices and I tried to cancel them because why do I need paint protection on something I was wrapping anyway and two I bought the portfolio appearance protection warranty and I cannot use it. They keep denying my claims so 3,000$ in the trash. They won’t cancel them. DO NOT BUY FROM HERE.

It was a mistake to visit this dealership without checking reviews beforehand. Over the phone, they promised one thing, but once we arrived, additional unexpected charges appeared. The sales manager refused to print or clearly explain the breakdown of the fees, saying that all printers were busy. His attitude was rude and unprofessional, which made the experience very uncomfortable. When I decided to leave, they stopped me and said they would offer a better deal, but the same manager returned with the exact same price and said, “Take it or leave it.” Overall, poor customer service and lack of transparency. I would not recommend this dealership.

This location did not honor the warranty that was purchased with the vehicle. Buyer beware of extra fees that can be inccured On maintenance services for the vehicle. Manager is also never around to handle these matters.I would highly recommend not going here.

For anyone buying a car from STG Auto group buyer beware you will be treated like garbage. If you have any warranty work to be done you will be put on hold transfer after transfer. They’ve now officially had my car for 45 days and still no outcome no timeframe nothing