I My truck started making an awful engine noise; I called a dealership in Cadillac to schedule an appointment to have my truck inspected; only to be told Classic has a clause in their extended warranty that you can’t take your vehicle to another shop within x amount of miles of Classic. After being hosed by the service department before when they charged me $100 for a brake inspection and told me it was normal for new brakes to grind but after taking it to the Cadillac dealership found I had put on the incorrect rotors which Classic would have seen if they actually did the inspection I paid them to do. So I truly did not want to have to deal with their dishonesty again but was forced to. I dropped my truck off to the dealership on 10/30 because it sounded like a tractor, service dept confirmed it was the dreaded 5.3 lifter failure. The extended warrant paid $5,300 for the lifters to be replaced. I picked my truck up on 12/15 and it was making the same noise it was when I dropped it off. I called the following day and they told me to bring it in; I left work to take it to the dealership and as I pulled in the parking lot I turned the power off to the radio so the mechanic could hear what I was hearing. He took it for a test drive, came in and told me he didn’t hear anything. I said “well let’s go outside and I’ll make sure you hear it.” We go out, I start the truck and the radio is BLARING! So he drove it for 5 minutes to listen to it with the radio blaring?!? After I aggressively turned the radio back off all of a sudden he could hear the noise. They had me schedule an appointment to drop my truck off on 12/29, I asked if it was okay for me to continue driving my truck with the noise it was making as I was told before by them that it was a good thing I brought it in when I did because it could have destroyed the camshaft. They said it was fine. After I got to work I decided to text before and after videos to the service advisor and advise that I would be taking my truck for a second opinion; then all of a sudden they were able to get my truck in the next day. They replaced a belt and the high pressure fuel pump and said it wasn’t making the noise anymore and I could pick it up. STILL MAKING THE SAME NOISE, I took it to 2 other mechanics and they BOTH said the noise I was hearing was in fact the lifters! So it seems as though they charged the warranty company but didn’t actually do the repair. I sold them the truck so I never have to deal with these crooks again, took a hit and had to pay additional money to the bank that was owed on the loan. Not surprisingly, they already have it listed for sale, so they didn’t even fix the known issue before they sell it to someone else. BUYER BEWARE!

The dealership is very kind and helpful and understanding and they gave me a really good deal and they listen to what I need

The service was very good, we are customer for years and will go back because they help figure things out

Kind friendly prompt considerate great sales staff. Work as a team efficient attention to detail would purchase at classic again

Excellent as always. Their service department re twenty us outstanding. I would recommend this car dealership to anyone.

My purchase was seamless! I have always received excellent customer service at Classic. Everyone is always so helpful and friendly from the first step in the dealership whether it is to buy or service the vehicle.