Stay away if you care about post sales service!!!!!!! I bought a 2020 Roadtrek Zion from Richardson's brand new. I have been trying to get some minor warranty work done on it for over 6 months and all I have gotten is the run-around and lies from my customer service rep "Jeff Starr". He has been nothing but patronizing and full of in-action. He comes loaded with excuses, while nothing gets completed on some fairly straightforward problem that Roadtrek has agreed to cover with my coach. Richardson's should be embarrassed by its service department and particularly with the way Mr. Starr represents this company to its customers. Not only will I never use Richardson's for service in the future, but I also would never even consider buying another coach/trading mine in for an upgrade from you. Furthermore, I will make every effort to ensure that my views are published on public review sites. If I were the owner of this company, I would be appalled by your customer service department. Not that I would expect the owner to see this review as I am sure bad news gets filtered out but I hope he does.

New Lance trailer, returned for small warranty repairs- needed new thermostat (2nd request), and automatic awning adjusted, decal on door repaired. 8 weeks later, I got the new thermostat, had them mail the new decal to me (sent the wrong one) and wound up repairing the awning myself. had to make an appointment one month out to just have it looked at. Started the process in December, dropped it off in January, finally took it back in March.