Be sure to make them give you a copy of the paperwork you sign electronically on the spot. I’ve been trying for 6 months to get a copy of what I signed mailed to me (I live 1 1/2 hours away). They say they can’t email it. Promised to mail multiple times and still nothing. Also had an issue right away with the threading on the steering wheel. Replaced with the wrong steering for the vehicle. (Controls weren’t the same). Wouldn’t believe that it was the wrong one although ever other vehicle like it on their lot was like my original one. After 4 months of calling weekly and multiple trios in about this they finally decided to order again. Guess what it was the correct one. If I had not continued to insist this problem be fixed nothing would have happened. As for the purchase paperwork I signed I’ll be showing up to demand in person. Shouldn’t be like this.

Guys, I NEVER write reviews, but I could not pass on this one. I assisted my daughter in buying her first new car. My experience with the salesperson was stellar, the tables turned when it came to the financing, deal closing person named JOHN BALLARD. I was initially met with the lie of him trying to increase the price by $5,000 with a xx line (so that he could get a larger commission). When I told him I shopped the price online and knew what it was he proceeded to tell me that EVERY car at Kia comes with a diamond clear coat. I told him I didn't ask for nordid I want that. He said again that they all come with that. When I stood up to leave he told me he had one left in the color that I wanted with the amenities I wanted that hadn't had the clear coat installed yet. Wouldn't you know it was the exact same car? I don't like being played like a fool. Kia is great but do NOT sit in the presence of JOHN BALLARD! He is a lier and a schemer!

I bought a used Dodge Durango from this dealership the beginning of December. They were ok on the front end when selling me this vehicle. But since the sale I would rate them much lower. I had followed up several times prior to January regarding my permanent license plates. And explained that I was not able to work as a ride share provider until I had permanent plates on my vehicle. And she assured me several times that they would contact me when the plates came in so I could go pick them up ASAP to get back to work. Hadn’t heard a peep outta her in couple weeks so I followed up again the first week in January to get status of my plates. Then she replies back telling me she spoke to the corporate office and they were going to move them to the front to assure I would get them in timely manner. It’s already been a month of them sitting on this paperwork and they haven’t even sent it in to the state for processing yet!!! This is ridiculously unprofessional and highly irritating to think ive been souring here a month with nothing being done and no income for me for no reason at all. Perhaps they have the luxury of letting months go by without any income but I do not. I do not appreciate being lied to, I cannot understand why they haven’t touched my file to get the paperwork sent off to the state, and I will not ever be sending any referrals to them. I would suggest anyone reading this go find a dealership with abit more professionalism and ability to follow thru with better service post sale. Thoroughly disappointed

Worst dealership in Longview. Went Saturday morning test drove a Kia soul got a price quote and then called Logan and told him we wanted it. Would go to bank get the money, call my insurance and would be at dealership at 4:45 Monday afternoon to get the car. Was told hed go put a sold sign and would see us Monday. Well they sold the car out from under me on Saturday afternoon and never bothered to call me. Wouldn't return our calls either. If you can't pay right then don't bother with this dealership because your car won't be there the next day

Came for headlight issue as it was a bulb out, they replaced as they vacuumed out my car, was a good day with no issues, thankyou

Five stars because they are awesome! I had been looking for a car for 2 months and we went in and left with a car. Great monthly payments and great customer service. I love my new car, I would recommend anyone to them!