The salespeople were fine, but my experience was ruined by the manager, Bobby. During negotiations, he was aggressive and dishonest. He even coached his sales rep to use the phrase "throw you out of here" when the rep brought my counteroffer to him. Then, Bobby did something surprising—he walked in and literally snatched papers off the desk, claiming we wouldn't find a comparable car or offer within a 150-mile radius. I didn't believe him for a second, and after a quick Google search, I found that he could have referred me to Priority Honda. A quick phone call later, and I was scheduled to see the car. Ultimately, I found the car I wanted and paid the same walk-out price I was negotiating with Priority Infiniti—only for a car that was one year newer. The difference in treatment at a sister dealership by their management team made all the difference in what I was and was not willing to pay with my hard-earned money.

Absolutely the worst service I have ever encountered, they say they will call back, and they don't, the techs are clueless, couldnt get my check engine light to turn off and then said I needed a $3000 module because they have no idea what they are doing and charged the $185 diagnostic fee and an additional $323 to fix it and didnt and are giving me a hard time on getting my $323.00 back. i cannot believe this is an Infiniti dealer, Awful!!

They do the best they can with the reduced staffing and lack of Infiniti support. The service admin team works very hard to provide their best customer service.

I have received vehicle service at 4 other locations, in different states, and the Greenbrier Infiniti location is the first location that provides slow service, with minimal communication and no amenities on site. During drop off of my vehicle, there is no clear instructions on what the process is. At my first visit, I was asked to sit in an office with not lights and told to wait for someone to come get my information. At this most recent visit, there was still no one to check me in. I helped myself to sit on the worn couches near an unnecessarily loud TV. It took 30mins for a service counselor to call my name to cover what was to be taken care of during the appointment. At all other locations I've been to, they offer amenities while you wait. Amenities included loaner vehicles, shuttle service to desired location, and food on site. Greenbrier offers only coffee. Which is disappointing since service time for my visits have taken anywhere from 3-6 hours. My most recent visit was over 3 hours from when I drove in, to driving away.

I always feel welcomed and appreciated when I arrive at the dealership. Even with an unscheduled event my vehicle was repaired in a very short time.

It is very professional and proficient with their work. The customer service is great satisfied.