12995 York-Delta Dr
North Royalton, OH 44133
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
I purchased a 2009 Volkswagen Passat CC with 128K miles and no warranty. During the next two weeks I added 2 quarts of oil and there were oil drippings on our garage floor and drive. I called Milo, one of the owners and the person who sold me the car. I explained the oil leak and low oil pressure problem. I expected a reply reminding me that my car had no warranty and such problems are my responsibility. Not so with this dealer. He told me to bring the car back immediately. When I asked if I could wait while they did whatever was needed, Milo responded, "No, but I'll give you a car to drive while we fix your car." Three days later my car was fixed and I expected a repair bill. I picked up my car, signed an agreement that certain repairs were completed and drove away. No charge. The owners of AutoLika know the cars they sell. They have the facilities to inspect, make necessary repairs, and service what they sell before the car goes on the lot.
I live far away so I secured financing for the vehicle ahead of time. I went to pick up the car and it was nothing like the pictures! You couldn't see any flaws in the pictures but it was in horrible shape!! The hood was dented all over from the inside. The front air dam was broken and chipped all the way across the bottom. It had a big dent in the roof. The alignment was way off!! Deep scratches everywhere that someone attempted to touch up and did a horrible job. I realize this was a used car . The problem is the price was exactly the same as a few others I had looked at that had NONE of these problems. That's why I figured it should be fine. Needless to say I refused to accept the car and went elsewhere. Ended up with the same make and model car for less money in very good condition!
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.