867 Center St
Auburn, ME 04210
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
Ive bought 3 vehicles from these guys and thought for sure I'd be a lifelong client, the owner seems to be a great guy, the salesman Dan seems to be a great guy, but I'm at a loss here. The vehicle I bought is a 2018 Audi SQ5 for over $40,000 it was my dream vehicle and the owner actually got involved in helping me get in the vehicle. Super xxxxxxto him. Shortly after I got it home I noticed a pulsing vibration through the floorboards while going straight and more aggressively when I turn right. Nothing happens when turning left. I thought it was nothing, maybe needed the tires balanced, so I had that done with no effect to the vibration. I notified Lake City of my problem then, maybe 1 at the most two weeks into my ownership of the vehicle. I brought it to multiple garages including an Audi dealership for diagnosis. Everyone kept saying wheel bearing (which would be odd having a wheel bearing go at such low milage 64k) so I wound up having the rear left replaced twice and the front right replaced once. I also had the tires replaced and a rear axel replaced. Lake City assisted with I think two of the 3 bearing replacements. None of these repairs had any effect on the condition of the vehicle. Eventually expert staff at the Audi dealership got involved and gave me a correct diagnosis, the issue is the transmission in the front differential area. I spoke to a transmission specialist, described the symptoms and he seconded the diagnosis, transmission specifically the front differential bearing. The thing that bothers me is that I now know that I bought the vehicle with a faulty transmission. Its documented that I was attempting to diagnose and repair this within the first few weeks of ownership. Now I own an over $40,000 vehicle that has a failing transmission. At the rate the vibration is getting worse I know Im driving on borrowed time. I asked for assistance, which I think is reasonable, and they offered to help me find someone to repair it. No financial assistance on a car I bought that had a faulty transmission from the get go. So I'm at a loss here, the buying process is great, they make it easy, they even found me a killer interest rate. But now knowing that the car I bought was doomed from the beginning? Did they know this? Honestly I don't believe they did. Are they hoping I just go away? I don't know about that either, but probably that's the case. I do know that Maine has an "Implied 4 year warranty" where the seller promises the product offered for sale will do what its supposed to. Also the fact that this issue was noticed immediately but was unable to be diagnosed until several months later. I am not sure about any of this, it sure feels like I'm not wrong that the dealership should have some accountability, and unfortunately I feel the only way I'm going to get anywhere is to proceed with legal representation in the court of law. I have loved being ready for a new vehicle and having Lake City Exports be my go-to website to shop at and knowing that relationship is being soured and feeling left out in the cold is extremely disappointing.
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.