248 Cox Creek Pkwy
Florence, AL 35630
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It all honestly they don't even deserve a 1 star because they had my car for a week and changed a fuse and charged me $250 and I had to call every day to find out what was going on with my car. I'm so irritated about how the whole situation and would NOT recommend them for anything 😒
I checked about trading my car in for a suv well i message back and forth for 3 days and got the run around so 2 nd day i messaged the lady and she said she would work on it so they closed never heard anything so next day waited no call so i messaged and she said she was wsiting on her mgr to put a price on my car so it was like i was put on the back burner so i waited messaged again and said if he not started on it just forget it so she messaged back they working on it then she said i was 7000 dollars neg and was i put in the car 7000 neg i told her i bought it there so what ever they did now my credit was run by them on the 30th well she said she had to run credit so she finally came back with this> ok my car i have is a 2020 sentra sv with 36,000 miles and she came back with this >>> i can trade for a 2018 murano with 91,000 but cant keep my pymts around 500 plus want money down with a co- signer so its like give you my car and pay like xxxx for your almost 5 yr old vehicle
They insulted me on the offer for my trade-in and never even went out side to check the vehicle out...
I was welcomed to the dealership’s service department even though I was early for my appointment. Everyone from the service manager to the cashier was professional and friendly. The service was completed in a reasonable time. They also washed my car. I appreciate the people and the work they do.
A $62 oil change on an 8 year old 370Z w/ 38K miles is absolutely absurd, this is not a BMW/Mercedes dealership. Guess where I'll never go again.
Shae Tucker saved the day! I walked in mostly knowing what I wanted and I stood there for about 10 min with no one greeting me. I had considered leaving and going somewhere else. Shae saw this despite working with another customer and made sure to come and greet me and let me know she’d help me as soon as she was done with her current customer. Her knowledge was great and she was open and honest. She was a real pleasure to work with and I would like to buy all my vehicles from her going forward.
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