One of the best experiences I’ve had buying a car. It was a pleasure to work with the whole team, from start to finish. I won’t hesitate to return for service and future purchases.

Had a great buying experience. Daniel, Nico and Mike were all a pleasure to work with. I’m very happy with my new vehicle and the experience I had.

Crystal Lake BMW is a very professional tet persobal store. The prople there are helpful, and knowledgeable. We have bought several cars there, and have always been aatisfied with the service we have received.

He cares about You…Getting the Best Deal and the Best Customer Service!!! That was our experience and we would go to him again.

This dealership definitely has a positive vibe to it and everyone involved in my car purchase was friendly, knowledgeable, and willing to answer the many questions I had. Overall great purchase experience.

We have been with BMW of Crystal Lake for over 20 years: leasing, buying, and servicing our many X3s. In all that time James Orton has been our sales rep., service contact, financial advisor, and trusted friend. Even when he is working hard on sales events, he always takes the time to accommodate our needs and limitations, and he never makes any request seem like a bother. Not only can he tell you anything you want to know about these complex vehicles, you come away feeling you actually learned something! He is the biggest reason we have stayed with BMW of Crystal Lake for over two decades. (The X3s are great, too! ) Ed and Nancy Ponczek