I am complaining about the General manager to the new dealership owner. Absolutely a terrible experience and totally unprofessional. Once I discuss with the new owner to see if they want to live up to their word, I will share the outcome. As of now, I simply cannot recommend doing business here, and I have spent tens of thousands on cars and tens of thousands on repairs - for over 35 years. I will provide good information for potential customers as an update. UPDATE: The dealer group owner put me in touch with Market President Maria Dunning who quickly solved an issue the BMW GM caused. She deserves full credit for exceptional customer service. I hope she will also be able to take whatever corrective action is necessary with the GM so that this issue is not repeated in the future.

I finally got my dream car! 2021 BMW 5 Series. I went in to shop around. I was greeted by a young man named Ammar Bhatti. Turns out that, due to COVID, there aren’t many new cars available. But they did have two beauties in the 5 series to check out. This was my first new BMW. I have had two pre owned. Once you drive one, you are hooked. Ammar was wonderful to work with. He showed me the features of both ( which are numerous) and spent a few hours with me, helping me to decide and working out the details of my trade in. I have shopped at this dealership for many years. Working my way up from my first Jetta (they used to sell VW’s) to Passats, the 3 Series BMW and onto the 5. The service department has always been helpful and courteous. Cudos to Larry, Jeff and Brad. Loving my new ride. If you are in the market for a BMW, or a “new to you” other model vehicle, stop by and meet Ammar. A wonderful young man who knows his business. And not pushy in any way! I continue to be a satisfied customer after all these years😊

Seamless. Great customer service. Quality service, friendly staff, with timely completion of Work required. Would highly recommend this service/sales to anyone interested in a BMW

Very pleased with the overall experience and professionalism. Entire buying experience was effortless and our Sales Associate, Josh, made this possible! Any questions regarding the used vehicle were answered fully.

Having been a lease customer of Cap City & BMW of South Albany for over 20 years, I needed service on some issues with my vehicle after trip north in early June. Larry has been very helpful in sorting through these problems

It was time for our lease on the X3 to expire and were shopping for a replacement. Jim, the manager, was absolutely great at making the transaction for a new X3 work financially. Jeff made the lease paperwork a breeze. Dean got my wife the exact one she wanted, color, features, the whole package. Dean was great at responding to help set up the new technical stuff. The entire experience was positive in every way. Our previous X3 was purchased and serviced at South Albany. Casper Yim handled the sale and Brian Tearno did the finances. Neither are at South Albany currently, but we would have gone back to them if they were still there. Both were great. .Brad in the service area has been simply the best at making sure we get what we need when we need it. Our cars have been serviced by technician Marc Thompson, and there simply is no better.