At third service interval (~22K miles) on my Palisade, service advisor told me "Hyundai recommends a four wheel alignment which will be $275, would you like to schedule that today?" That was when I was checking in and no one had even driven the car...I did not make a scene and replied "no". Great job Pohanka Service Department! Today, I went in to parts for an oil filter and an in-cabin air filter, the parts guy came back and told me that would be $91...I asked for a breakdown and he told me the in-cabin was $70 and the oil was $21; I walked out. OEM parts (check any Hyundai dealer that sells on-line) and the highest I found were $28.75 and $10.15 respectively (not including $15 shipping). So, adding in 6% MD sales tax, Pohanka was upcharging me no less than 82%. Way to go Pohanka Parts Department! I am sure the dealer will respond that somehow I am mistaken and how much they value their customers, I am not and apparently that value is very little.

In August 2024 I was wrongfully charged $330 at Pohanka Hyundai. They admitted to their mistake & twice said they would refund me to no avail. Of course I put in multiple disputes with my credit card company and Better Business Bureau. So far after four months the issue still hasn't been resolved. Me nor my husband will ever go back to this location. I would NEVER EVER recommend them. If they'll rip me off after 10 years of being a customer your time is next. Heed the warning now and go to another Hyundai franchise. Also, the issue (that was covered under warranty along with my checkup) was incorrectly done. I had to make an appointment with another Hyundai franchise to fix the issue. This has been a complete 💩 show.

I do not recommend purchasing a car from Pohanka Hyundai at the Capital Heights location (or Hyundai period at this point!), especially if it’s a used vehicle. I bought a “certified used vehicle” that was supposedly inspected thoroughly, but it has had nothing but problems since I purchased it in February. The dealership has continuously given me the runaround regarding any issues I’ve raised. I even had to take my car to another dealership for service due to the engine light constantly coming on, yet that issue remains unresolved. It seems that Hyundai as a whole prioritizes profit over customer safety. They are quick to charge for minor repairs but overlook major, potentially life-threatening issues. My experience with Ezekiel ("Service advisor") and the service team was frustrating. Despite having his contact number, I couldn’t reach him by call or text. When I managed to connect with the service department, I was repeatedly told he would return my call, but he never did over four days. When I finally received a call saying my car was ready, I was not informed about the specific services performed. Upon picking it up, I asked for details and was told to read the report, but Ezekiel couldn’t answer my questions and merely stated that “the best technician” had worked on my car. After leaving the dealership, my car continued to shake and showed the same issues I initially reported. I am extremely disappointed and concerned for my safety, as it seems my concerns were not taken seriously. This is my second experience with a Hyundai dealership for Powertrain-related service, and it has been equally unsatisfactory. Save yourself the trouble and look elsewhere.

Had my car towed by Hyundai roadside assistance for a warranty repair. After calling several times and leaving unanswered messages, I was told that the car was not delivered to this dealership. After calling Hyundai roadside assistance, they finally admitted that the car was delivered but stated that the keys were not with the car. The towing company stated that the car was delivered with the keys, but the dealership could not find them. I had to deliver a spare set of keys to get the car repaired under warranty. The whole process took over 10-days to resolve what turned out to be a fairly simple recall repair. I will never go back to, nor recommend this dealership.

I went to the location for an oil change and was told I needed a new battery. When I told the service lady my battery was a month old she then told me she needed to check again with the mechanic. An hour later she came back and told me my battery was fine and my paperwork was mixed up with another customer’s paperwork. Yeah ok! I don’t think so they were probably trying to pocket money and would have never replaced an already new battery. Won’t be going back to this location ever again.

Francis B Koroma came to me with an approachable attitude that read "I am here to help". Throughout the process he has been nothing but professional and enthusiastic. My processs was smooth & enjoyed the staff at Hyundai who were warm & welcoming. Thank you Hyundai for another great experience🙂.